So... I was on tech support with @AmazonHelp with "Jingkys" im pretty sure the name was. He successfully helped me with my issue, but in the process, I was kicked off the chat, so I was unable to thank them. If anyone knows them, please tell them thank you for me!
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@Buffbud96 We'd love to recognize Jingkys and pass along kudos! When you have a moment, you can fill out details here: amzn.to/3IgGGet, about your experience!