Ummm… My Etsy shop is gone?! I tried logging in this morning and it said „Oops! The page you‘re looking for doesn’t exist.“ Etsy provided zero explanation. I‘ve had my shop for years, no issues ever. I have around 100 unfulfilled orders & 1000s of $ locked there. Wth?!
Also, the only way to contact Etsy is through email (painfully hidden on their site as well). Might take days to receive a reply. @Etsy why do you not have a support hotline for your sellers? I‘ve used your platform for many years and paid a lot of fees. This is unacceptable!
@JoJoesArt Hello there! Sorry to hear that, and we're here to support you! In order to look into this, can I ask for your shop name and/or email address linked to your account. This will allow us to investigate the issue in order to resolve it ASAP. Thanks in advance! 🧡 - Matt
@Etsy Hi Matt! My store name was JoJoesArt and the email address linked to it is [email protected] Hope we can get this resolved soon!
@JoJoesArt Thank you! I have escalated your case internally, and our support team will reach out ASAP. We appreciate your patience, and our team will do its best to assist you! 🧡 - Matt
@Etsy Hi Matt! I did receive an email from Etsy support over night but it was an automated email asking if I need further assistance or if my issue has been resolved. I replied to the email and am waiting for an actual human to help me with this. Please have someone reach out asap!