@GOtransit, this is beyond ridiculous. The kid came to the station, tapped his Presto card on about 20 minutes before the train was supposed to arrive. The train was 20 minutes late. He now can't get a refund? What kind of policy is that and who came up with the 15 min limit?
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@RaptorBorealis Hello there, if you wanted to direct message us your presto card number and service guarantee claim number, we can further assist you with this matter. ^JM