@Emily798786401 Mind if we jump in, Emily? Sorry to hear you're experiencing an issue with the Play Store app. Could you confirm if your device is supported: goo.gle/2wPiGwA? Let us know and we'll be happy to help.
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@Emily798786401 Thanks for the confirmation. Let's try the troubleshooting steps in this guide: goo.gle/2tPy0rx. Does that help?
@Emily798786401 You're welcome. Glad to hear it's sorted. Feel free to reach out if you have any questions in the future.