Hey @Delta. Here is a real-time lesson in customer service. When a customer connects with you via Twitter, then chat, don’t then hand them off to a different service line and claim a 20+ minute queue. Just communicate and then fix the problem!
Hey @Delta. Here is a real-time lesson in customer service. When a customer connects with you via Twitter, then chat, don’t then hand them off to a different service line and claim a 20+ minute queue. Just communicate and then fix the problem!
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