@ickynai Hi there! This definitely isn't the experience we expect, and would like to have this escalated. Without posting any personal/account details, can you tell us more about what's happened and who the carrier (Amazon, UPS, etc.) was assigned to this delivery? -Nicole

@ickynai Thanks for the update! Please let us know if you have any further concerns; we're here to help! -Nicole

@ickynai Not at all! We're here to help. Without giving any personal or account info, can you please give us some details as to what's going on? -Heather