@HC76902335 Hi, we believe there may have been a miscommunication here as the hotel move has not been finalized and the alternative includes a room upgrade, a discount on your total price, and credit for food & drinks. Please DM us with your booking info so we can look into this for you!
@paulo_porshe @Amnesia_Ibiza @thenightleague Hi, a friendly reminder that reselling is not possible unless the original purchaser contacts us and follows the name change process. We can then reach out to the new traveller and make sure the booking is updated with their details. Please DM us if you need help with this!
@TomSpires We are sorry to hear that you have not heard back from us yet. Could you please DM us your email address and booking reference so that we can locate your account and assist you?
@Sarabackstage @parkmgm Hi Sara, please send us a DM with your booking information and we will be able to look at the status of your refund for you. Thank you.
@AkinyiNnonye Hello, we are sorry that you have not had a good customer experience with Pollen, and completely understand that you want to receive your money back as soon as possible. A member of our team has responded to your DM to assist you with your refund. Thank you.
@HelloItsCaitlin Hi Caitlin! Apologies for the experience you've had with us thus far. We'd be happy to look into this for you. Can you please send us a message with your email & booking reference? Thank you.
@jodiannee Hi. We're sorry to hear of this. Please can you DM us with some personal details such as your booking reference, full name, and email address so that we can look into this for you. Thanks for your patience.
@OkiNicHoe @crichards95 @emonitela Hey Nicole,
We partner with our vendors and venues with some of our staff, but our official Pollen staff should be versed on experience info. Could you please send us a DM directly so we can learn more about this?
@OkiNicHoe @crichards95 @emonitela Hi @OkiNicHoe, thanks for sharing your feedback. We are sorry to hear about your recent experience. We partner with a network of vendors and we’ll be sharing your feedback with them as we want to be better next time. Please send us a DM if you would like to share more details!
@Sarabackstage Hey Sara, We would like to speak to you further in regard to your issues over the weekend. If you could please drop us a DM and outline your concerns we can look into these for you. Your feedback is valuable in improving our experiences and we look forward to hearing from you.
@Sarabackstage We are sorry to hear that your recent experience was not up to your expectation.
We always try to improve and we have taken your feedback onboard in order to improve our experiences going forward. If you have any future feedback please do not hesitate to email [email protected]
@AngelKillzIt @ElectricZooNY @noizu @NoraEnPure Hi Angel! We will be revealing the full lineup very soon! Thank you so much for your continued patience. We are very excited for you to join us. Please send us a message if you run into any further questions!
@Stephanie121697 @SAHARALasVegas @emonitela Hi Steph, we're sorry to hear about your experience at the Sahara last night. We want to look into this ASAP for you, so if you could please DM us with your booking and contact details, we’ll have our team reach out to you. Thank you!
@KieranMcfar Hey Kieran! Please send us a DM with your email & booking reference so we can better assist you! Thank you!
@luvrforbieber @luccygomezz @ElectricZooNY Hey Stassie! We are sorry you feel that way and apologize if you have not had a good experience with us. Please feel free to send us a message if there is anything we can help resolve for you. Thank you!
@HelloItsCaitlin Hi Caitlin, thanks for reaching out and sorry to hear you feel this way. What information are you looking for specifically? We can then provide as much assistance as possible. Feel free to DM us if it's easier too! Thanks for your patience.
@LiveLikeLoren Hey Loren! We worked with multiple vendors during an experience, including the venues. The venue would take the necessary actions in terms of their entry requirements. We will discuss your feedback with them further. Thanks for sharing this information.
@themozzking We have sent you a message back & look forward to assisting you. Thank you!
@themozzking Hey there! We are sorry that you have not had a positive experience with us so far. Please send us a direct message with your email, booking reference & a summary of the issue so that we can better assist you. Thank you so much for your patience!
@katelynjmk Hi Kate, We're sorry to hear of any frustration here and can appreciate you may not be happy with your experience, however we will need some details from you in order to investigate this and provide guidance. Please DM us if you get the chance with some information. Thank you.
@Alexo_raver @kye_pai @drumcoderecords Hi Alrex, Sorry to hear of this! Please DM us with your email address, booking reference and full name. We can then look into this further for you! Thanks for your patience.
@mikeymike138 @deadmau5 Hi Michael, single-day passes for this experience are not available but hotel accommodations and party passes (passes with no hotel) are still available on our website! If you have any further questions for us, send us a DM and we would be happy to assist.
@katelynjmk Hey there! We just saw your comment on our posts regarding a negative experience you recently had with us. Could you send us a DM with details on your experience and email on file so we can see how we can assist? Thank you!