can’t get over how much of an unorganized mess @pollen is for electric zoo cancun. no answers, wrong information and no points of contact. how lovely.
@HelloItsCaitlin Hi Caitlin, thanks for reaching out and sorry to hear you feel this way. What information are you looking for specifically? We can then provide as much assistance as possible. Feel free to DM us if it's easier too! Thanks for your patience.
@pollen we keep getting wrong room info after yous switched us from our original hotel, no one at the hotel will answer the phone and people at pollen just keep sending us to different people instead of helping, still no complete lineup announcement, i can keep going on 🤷🏼♀️
@HelloItsCaitlin Hi Caitlin! Apologies for the experience you've had with us thus far. We'd be happy to look into this for you. Can you please send us a message with your email & booking reference? Thank you.