Tettra @tettra
Tettra is an AI powered knowledge management system that helps you answer repetitive questions instantly and onboard new teammates faster. tettra.com Massachusetts, USA Joined November 2015-
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Lowering the emotional temperature can turn a tricky customer service call into a productive dialogue. Begin by diffusing emotions, finding common ground, and minimizing the perceived risks. #CustomerService
Here are your goals to de-escalate every difficult conversation with a customer: * Diffuse the emotions. * Find common ground. * Lower the stakes on both sides. High-strung emotions are a blocker to achieving anything, so you have to start there. tettra.com/article/diffic…
Did you know that customer service is just one piece of the customer experience puzzle. Understanding the difference can transform your approach to customer interactions. tettra.com/article/custom…
Unlock the potential of your customer service team with Tettra's knowledge management system. From AI-assisted searches to creating external sites for customers, see how Tettra helps you share internal knowledge tettra.com/customer-suppo…
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How To Use Customer Enablement for Business Growth - Tettra buff.ly/3HD5Kv2 @tettra
How To Create a Customer Support Knowledge Base app.quuu.co/r/1wnZOR @tettra
Want more? Check out Tettra and start your free trial today: tettra.com
BTW, here's how one customer is using Tettra to equip dozens of their customer service agents: youtu.be/yy6gQ56YPTk?si…
Congrats! You’re heading up the efforts to create documentation for your support team. It’s a great privilege. “But I have no idea what I’m doing,” you say. Welcome. 👇
Suno.ai honestly feels like magic 🪄✨🎶 Here's a song I had it write about @tettra in a 60's psychedelic rock style: app.suno.ai/song/1e1e63a7-…
@AndyGCook @tettra That’s a cool find!
OMG ... working with @NotionHQ is just like working with @SharePoint in the mid-90s... it has the same fundamental flaw ... you can't find anything that you are looking for It is even more maddening when you know X was there ...and then can't navigate back to X
How to Create Great Customer Support Documentation app.quuu.co/r/jRkrjR @tettra
How To Create a Customer Support Knowledge Base buff.ly/3TNTWN2 @tettra
As your support team grows, the complexity of tasks can lead to operational chaos. Seeking a way to manage this complexity without overwhelming your team?
Keeping everyone on the same page as your company grows becomes a monumental challenge. The solution? A centralized, AI-powered knowledge base. youtu.be/h1QiQvTS1YQ
Imagine the daily grind of searching through endless emails and documents to find that one crucial piece of information. Get a knowledge base & change that confusion into clarity Here are 6 reasons why 👇
An internal knowledge base like Tettra is pivotal in having the right information you need when you need it. With Tettra, your customer success and support teams have the most accurate info. #CustomerSupport #CustomerSuccess
@chrisdonia @tettra Hey Chris, sorry for the trouble. We’ll reach out via email to work something out with you.
How To Create a Customer Support Knowledge Base app.quuu.co/r/1wnZOR @tettra
Docs, SOPs, and processes in one place? There are so many benefits to an internal knowledge base. Here are a few more... 👇
Take a leap towards better operations and customer service. Start your Tettra trial right now. >>> tettra.com #CustomerSupport #KnowledgeManagement
1️⃣ Equip your team with resources to tackle complex issues confidently 2️⃣ The KB evolves with your team's experiences, enhancing its utility over time 3️⃣ You'll foster shared insights b/w support and engineering teams
Discover how to drive business growth through customer enablement. Check out this insightful article by Tettra: buff.ly/3HD5Kv2 @tettra
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