Clearly.ca @clearlyca

Empowering your vision while inspiring your style. Your go-to for everything eyewear ms.spr.ly/CLearly Canada Joined March 2009

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Clearly.ca @clearlyca

2 years ago

@MarceloSdAraujo Thanks for taking the time to send it through (including the quote!) - we've just forwarded it on to our management team. -EB

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Clearly.ca @clearlyca

2 years ago

@BrittChanel7 (In the event 'x' doesn't allow DMs, you can contact us via PM at facebook.com/clearly.ca )

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Clearly.ca @clearlyca

2 years ago

@BrittChanel7 We're sorry to hear it! How frustrating - if you're still experiencing issues, just DM us with your email address on file so we can investigate further. -EB

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Clearly.ca @clearlyca

2 years ago

@EdmondYoong Unfortunately X isn't allowing a PM here, but you could PM us at facebook.com/clearly.ca! -EB

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Clearly.ca @clearlyca

2 years ago

@fernandan We love to help you see Clearly (and all the better if we can surprise with some extra 'eye candy'!) -EB

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Clearly.ca @clearlyca

2 years ago

@mark_rovet We're so sorry for the incredibly poor experience - we can see a manager has been in touch, but a wider review has also been launched in response. -EB

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Clearly.ca @clearlyca

3 years ago

Cue the colour. Pop a pattern. Show off a shape. The Mixtape Collection is now live -> clearly.ca/en-ca/glasses/… 📼

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@AkshayA3104 We're so sorry to hear it, Akshay! That's an absolutely unacceptable time to wait for something so critical to daily life - it's a case we'll certainly want to flag for review if you'd like to provide your order number. -EB

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Clearly.ca @clearlyca

2 years ago

@TheLadyFlash While we're glad to hear the glasses (and your eyes!) survived the fall, we hope the rest of you makes a speedy recovery! (Perhaps we ought to branch out into inadvertently protective clothing next. 😎 ) -EB

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Clearly.ca @clearlyca

2 years ago

@chattiecrafter wow thank you so much for your feedback and your loyalty, we truly appreciate it! - CT

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Clearly.ca @clearlyca

3 years ago

@GreaterLegion If you aren't able to DM on X, you can also PM us at facebook.com/clearly.ca in reference to this comment along with a request for order history details. It looks like the Privacy and T&Cs pages are operational but let us know if that persists on your end! -EB

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Clearly.ca @clearlyca

3 years ago

@GreaterLegion We're sorry for the poor experience! If you'd like to DM us with the email address you'd have on file from that older order, we should be able to create a ticket to have archived history pulled (as that agent should have!) -EB

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Clearly.ca @clearlyca

3 years ago

@QuadCastCanada We're sorry to hear you've had what sounds like an awful experience - if you'd like to PM us at facebook.com/clearly.ca with your order number and more details, we'd love to investigate. -EB

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Clearly.ca @clearlyca

3 years ago

@Customer1stCan1 We're concerned to hear it! If you'd like to PM us at facebook.com/clearly.ca with more information on the code you were entering and how many boxes of which type of contacts you had in cart, we'd love to investigate! -EB

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Clearly.ca @clearlyca

3 years ago

@JonBurkeWeb We're sorry to hear this! And we're here to help. We've replied to your PM on Facebook. -JS

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Clearly.ca @clearlyca

3 years ago

@allofeverything That doesn't seem right! Handling isn't included but the full shipping should be discounted! If you've placed the order, just DM us with your order number so we can ensure the remaining shipping amount is correctly applied! -EB

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Clearly.ca @clearlyca

3 years ago

@Hig_Hop Shopping around makes sense, but we're always here for you when you're looking to see Clearly! 🤓 -EB

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Clearly.ca @clearlyca

3 years ago

@AashayTripathi1 We're concerned to hear it - if X won't allow a DM, just PM us directly at facebook.com/clearly.ca with your order number and a reference to this tweet so we can ensure this is reviewed and addressed! -EB