Carvana @Carvana

We’ll Drive You Happy® Questions? Let @CarvanaHelp know! linktr.ee/gocarvana United States Joined October 2012

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Carvana @Carvana

2 hours ago

Life's too short to pay doc fees. At Carvana, we skip them entirely — so you keep more money where it belongs: in your pocket. Live Feelessly.® 🚙

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Carvana @Carvana

5 hours ago

@Shadowudown We're sorry your week has gone this way, especially after the earlier delivery trouble. Thanks for giving us another chance. Please DM us and we'll take a look at everything.

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Carvana @Carvana

6 hours ago

@NotYourDejaVuu Hey there, I’m really sorry to hear about the issues you’re facing with your car so soon. Can you shoot us a DM, we'd be happy to look into this for you.

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Carvana @Carvana

8 hours ago

@mikeylis Well, that’s a pretty darn good thing to hear. Thanks for the shoutout!

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Hi, Jason, We are so sorry to hear about your experience with your CarvanaCare coverage and SilverRock warranty service. We completely understand how frustrating it is to deal with claim denials when you are expecting peace of mind. Please send us a direct message with the email address linked to your Carvana account so we can look into this and have our team reach out to help.

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Carvana @Carvana

a day ago

@Jamescsf7 Hi there! I'm truly sorry to hear about your experience with the tire inspection. Can you DM us with your email address so we can take a look at this for you.

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Carvana @Carvana

2 days ago

Important question: what’s the most elite car snack?

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Carvana @Carvana

a day ago

@ShaunStromb We’re so sorry to hear about the frustrating experiences you’ve had with both vehicles. Would you mind shooting us a DM so we can look further into this for you.

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Carvana @Carvana

2 days ago

Hi, Craig, We are truly sorry for the frustrating experience you had with your vehicle delivery and for the trouble with the rear folding seat repair. We want to look into this situation right away and see how we can help. Please send us a direct message with the email address linked to your account so we can assist you further.

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Carvana @Carvana

4 days ago

New car days are always better with your favorite people there! Congratulations on the new car, and wishing you many happy miles ahead. 🚙 💨 #CarvanaCustomer

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Carvana @Carvana

2 days ago

@clcox3906 Hi there, I'm truly sorry to hear about your frustrating experience and the delays with your vehicles. Can you shoot us a DM so we can look further into this for you?

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Carvana @Carvana

2 days ago

Hi, Billy, We are truly sorry to hear about these delays and understand how frustrating it is to deal with multiple rescheduled delivery appointments. We want to look into your order right away and get this sorted out for you. Please send us a direct message with the email address linked to your account so we can assist you further.

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Carvana @Carvana

2 days ago

@Davidwmims Hi David, we're sorry this experience has left you feeling this way. We know how frustrating it can be when things don't go as expected, and we'd appreciate the chance to revisit your concerns. Please send us a DM so we can connect and help.

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Carvana @Carvana

4 years ago

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

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Carvana @Carvana

2 days ago

@CannaBurgh We’re sorry your experience hasn’t been what you expected, especially with the condition of your Tucson. Please send us a DM so we can review your concerns and help with next steps.

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Carvana @Carvana

3 days ago

@DjuannaKennedy Hi Djuanna, please send us a DM with your email address so we can look into your account.

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Carvana @Carvana

3 days ago

@Babybbq2026 Hi Reb, we are truly sorry about your experience so far. If you could send us a DM with your email address we can look into your account.

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Carvana @Carvana

3 days ago

👀 That’s definitely a key detail when you’re shopping for a truck, and we’ll pass the feedback along to our team. In the meantime, you can use the year, trim, engine, cab/bed configuration, and drivetrain to look up the manufacturer’s published payload specs for that specific setup.

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Carvana @Carvana

3 days ago

@420_Iroh We’re sorry for the concern this has raised. Please send us a DM with your Carvana email so we can review this further.

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Carvana @Carvana

3 days ago

@LisaAgee12 Hi Lisa, we can understand how concerning it is to see $5,000 tied up. We’d be happy to review what happened and help clarify the next steps. Please send us a DM with your order details so we can take a closer look.

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Carvana @Carvana

4 days ago

@ShaunStromb Hi there, I’m so sorry to hear about the challenges you’ve faced. Could you please send us a DM with the email tied to your account so we can look further into this for you.