Philippine Airlines @flyPAL

Hi, @gingeralii. Thank you for bringing this matter to our attention. We understand your concern regarding the flight information displayed and the lack of gate assignment updates while awaiting departure. We would like the opportunity to look further into your experience. We'll be reaching out to you via Direct Message shortly to gather additional details and provide assistance. Thank you for your patience and understanding. We look forward to connecting with you soon.

Hi, @GoAnaV. Thank you for bringing this to our attention. We understand that you were unable to complete your booking online. The error message may be related to certain booking or fare conditions that cannot be processed through the website. To further review your booking and determine the available options, we kindly recommend contacting our Reservations Hotline for assistance. Thank you for your understanding, and please let us know if you have any other concerns.

@jpsarmenta As checked, there are no changes to PR402 at this time and the flight remains scheduled as planned. We look forward to welcoming you onboard soon, Jeyps!

Hi Riva. We appreciate your understanding regarding the delay. There are times when schedule adjustments become necessary due to maintenance or other operational requirements to ensure the safe conduct of our flights. We're glad to know you still had some SB19 songs on our inflight entertainment to keep you company while waiting. Thank you for flying with PAL, and we look forward to welcoming you onboard again soon. ✈️

Hi Tod. Thank you for bringing this to our attention. We understand you're having trouble booking through our website. We'd like to reach out to you via direct message to assist further; however, it appears we're currently unable to send you one. Could you kindly check your privacy settings and enable direct messages, or send us a DM first so we can gather the necessary details and assist you further? Thank you.

@lilyenliu @SB19Official We're glad you enjoyed flying with us and that we helped make your trip memorable, @lilyenliu! Thank you for choosing Philippine Airlines. We look forward to welcoming you on board again soon! 💙✈️

@MarkDABond Thank you for reaching out, Mark. Please feel free to provide more details about your previous experience with us and we will do our best to extend appropriate assistance.

Hi Asyong. Thank you for reaching out. Please secure an Anti-Rabies Vaccination Certificate and a Shipping Permit issued by Bureau of Animal Industry, Department of Agriculture. You may also want to visit this link for full information and guidelines regarding our FurPAL Program: flypal.com/furpal Thank you.

Hi Marvin. Thank you for the kind words and for choosing to fly with us. We are delighted to hear that Apple Pay has made your booking experience more convenient. Please be assured that your feedback on miles redemption is also valuable, and we have recorded it. We are continuously working to enhance our online services and rewards experience, and your feedback help guide those improvements. We look forward to welcoming you on board again soon.

@PiratePurple Hi, Purple Pirate. We've sent you a DM to request your details so we can look into your case and provide appropriate assistance. Please check your inbox at your convenience. Thank you.

Hi, Queen K. We understand how frustrating it can be when you're unable to get through to our customer support channels. Due to the high volume of inquiries, response times may be longer than usual. We've sent you a DM to request more details about your concern so we can assist you further. Kindly check your inbox at your convenience. Thank you.

Hi, Leslie_J. Thank you for reaching out. For the latest updates on your flight, we encourage you to check your flight status through our website at philippineairlines.com or mobile app. Please be assured that any flight changes will also be communicated through the email address registered in your booking. Should you have any other concerns or need further assistance, please feel free to reach out. Thank you.

Thank you for bringing this to our attention, @Dens_Argarin. We regret to learn about the delay to your flight. Please know that flight schedules are only disrupted when necessary, with the safety and security of our passengers and operations remaining our highest priority. As you are already at the airport, we encourage you to approach our airport colleagues for immediate assistance and the latest information regarding your flight. They will be in the best position to assist you with your travel needs and any available options.

Hi, @wanderfull. Thank you for sharing your experience with us. We understand how frustrating it must have been to experience a flight delay and then wait an extended period for your baggage upon arrival. While we strive to operate our flights as scheduled, there are instances when adjustments become necessary to ensure the safety and well-being of our passengers and crew. We also recognize the importance of clear communication during these situations and understand your concerns regarding the overall experience. We'd like to take a closer look at what happened and better understand your journey. We'll be sending you a direct message to request your booking details so we can review this with the concerned teams. Thank you for bringing this to our attention.

Hi islander. Thank you for your suggestion. Currently, passengers are entitled to 7 kg of carry-on baggage, and may also bring one small personal item, such as a handbag, laptop bag, or small backpack, subject to the applicable size requirements. We appreciate your feedback and will share it with the appropriate team for consideration.

Hi, Jeril. Thank you for bringing this to our attention. We understand how concerning the situation must be, especially with your son needing to return to Manila. We'd like to help check this further. May we kindly ask you to adjust your account settings so we can send you a direct message? We'd like to request additional details so we can look into the matter and assist you further. We understand the urgency of your concern and appreciate you reaching out. We look forward to your response and will do our best to assist. Thank you.

@adcelfau Hi, @adcelfau. Thank you for choosing Philippine Airlines. We're happy to know that you enjoyed your Business Class flights to and from Narita. Thank you for letting us be part of your journey. We look forward to welcoming you back on board for another memorable flight soon!

Hi Chris. Thank you for bringing this to our attention. We understand your frustration that the revised itinerary did not align with the travel plans you had carefully arranged for your family. While schedule adjustments are sometimes necessary due to operational requirements, we recognize the impact they can have on our passengers and the inconvenience they may cause, especially when traveling with children. We'd like to take a closer look at your specific booking and better understand what happened. We'll send you a private message so we can assist you further.