FreshStep @FreshStep

Follow for cat tips, facts and fun 😸 Share your kitty pics and vids with #FreshStepFans for a chance to be featured 😻 freshstep.com Joined April 2011

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FreshStep @FreshStep

a month ago

@bkpeaches Hello. We’re sorry about the dust from our Lightweight litter, and thank you for letting us know. So we can continue this convo, follow/DM us with the UPC/barcode number, the manufacturing code, the store of purchase, and the price you paid. Talk soon.

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FreshStep @FreshStep

4 months ago

@kmariamarta please DM us so we can better assist. Talk soon. 2/2

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FreshStep @FreshStep

4 months ago

@kmariamarta Thanks for sharing your comments. We adjusted some pack sizes to improve handling and shopability. Always check the weight printed on your package and on shelf labels. Retail pricing is set by retailers, but we work hard to deliver strong value in every size. In the meantime, 1/2

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FreshStep @FreshStep

5 months ago

@treselynsandman Oh no! We're sorry to hear you've had these disappointing experiences withh our Lightweight litter. So we can find a way to help, please send us a DM with the product's UPC/barcode number, the manufacturing code, the store of purchase, and the price you paid. Talk soon.

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FreshStep @FreshStep

6 months ago

@misselizabethkd retailers, but we work hard to deliver strong value in every size. We're here to help and ask that you send us a DM. Talk to you soon. 2/2

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FreshStep @FreshStep

6 months ago

@misselizabethkd Thanks for sharing your feedback, Elizabeth. We're sorry to learn of your disappointment with the size of our litter. We adjusted some pack sizes to improve handling and shopability. Always check the weight printed on your package and on shelf labels. Retail pricing is set by 1/2

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FreshStep @FreshStep

6 months ago

@nasty8legger Thanks for letting us know. We're sorry to hear about the amount of dust you experienced with our litter, and we're here to help. Please DM us the UPC/barcode and manufacturing code. Talk soon.

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FreshStep @FreshStep

6 months ago

@kylewayne It was renamed and improved, and you can check it out here: freshstep.com/our-litter/eve…. We hope you get to try it soon, Kyle!

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FreshStep @FreshStep

7 months ago

@LaTeshaKharizma LaTesha, we're deeply sorry to hear this happened with our litter and understand your disappointment. Your longtime loyalty is important to us, and we're here to help. Please follow/DM us for assistance. Talk soon.

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FreshStep @FreshStep

7 months ago

@iz90210 bond we share with our pets. Again, we truly appreciate your thoughts on this, and will be passing them along. 2/2

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FreshStep @FreshStep

7 months ago

@iz90210 Thank you so much for sharing this feedback. After listening to fellow pet parents and hearing from them that they connect more with real-life imagery of cats, we updated our packaging and imagery to showcase them. Images of real cats help elevate and celebrate the emotional 1/2

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FreshStep @FreshStep

7 months ago

@ragequitryno Ryno, thanks for asking. Our Outstretch Litter has recently been renamed Ever Fresh. You may check it out here: freshstep.com/our-litter/eve…. We hope this helps.

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FreshStep @FreshStep

7 months ago

@rickfro Thanks for sharing your feedback, and we're sorry to hear that we let you down. So we can discuss this further, please send us a DM.

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FreshStep @FreshStep

8 months ago

@LittleK15889142 for availability. We hope you get your hands on some soon. 2/2

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FreshStep @FreshStep

8 months ago

@LittleK15889142 Thanks for reaching out to us. While we're bummed to hear you're having a hard time locating our litter, we don't have direct control over which of our products retailers choose to carry or the amount they keep in stock. We recommend checking online or with other retailers 1/2

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FreshStep @FreshStep

8 months ago

@yankeetooter We appreciate your loyalty through the years, and we're sorry to hear you're disappointed with our Fresh Step Crystals. We're here to help and ask that you DM us so we can further assist. Talk soon.

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FreshStep @FreshStep

8 months ago

@jaime_6798 Jaime, thanks for sharing your feedback. We're grateful for your loyalty through the years and are sorry to hear you didn't have a better experience with our litter. Please DM us so we can further assist. Hope to hear from you soon.

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FreshStep @FreshStep

8 months ago

@yepsuzn retailer button". Your feedback is being passed along to our team; have a great day. 2/2

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FreshStep @FreshStep

8 months ago

@yepsuzn Thanks for reaching out to us. We're sorry to hear about your disappointment in not being able to locate the litter you're looking for, but we're happy to help. Check out our Non-Clumping Premium Clay Litter here: freshstep.com/our-litter/non…, and be sure to use the "Find a 1/2

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FreshStep @FreshStep

10 months ago

@INIZIO22 Thanks so much for your feedback. We're sorry to hear about the tough time you've had with opening our product, but we're happy to point you in the right direction for help. Please call us at 888-508-4750 for better assistance.