Gemma Lock @GemmaLock
Joined May 2011-
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@VodafoneUK I did send my name and number it’s Gemma Lock 07717214165 on the previous tweet. I was told someone would call me to discuss this but instead they just put the case on deadlock which isn’t helpful at all.
Noone gets back to me, I was told I would be contacted by a senior manager that had the power to help me resolve the situation and instead I receive a letter with loads of typos saying I have reached deadlock and can contact the ombudsman which takes 12 weeks! Terrible service
Hi Sophie thank you I’ve spent hours on the phone and they say talk to the Ombudsman. They have taken off the insurance I was paying on the contract but not the line rental. It’s Gemma Lock 07717214165.
Hi Sophie thank you I’ve spent hours on the phone and they have taken off the insurance I was paying on the contract but not the line rental. It’s 07717214165
@VodafoneUK @VodafoneGroup Vodafone have been charging me line rental for an extra 17 months for a phone that I already own and was already paid off last October 2016!!!!!! I wasn’t notified and I have been with them since 2006, even the staff say it’s sneaky!!!!!!
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