Herc A M Ferreira @herculesAFerr
Engineer, Technical Account Manager, Tech lover. Think Win-Win United Kingdom Joined September 2012-
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𝐍𝐄𝐖𝐒: Genesys + @ServiceNow= 𝐔𝐧𝐢𝐟𝐢𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐟𝐫𝐨𝐦 𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐚𝐧𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 Together we will integrate #GenesysCloud & ServiceNow CSM to deliver a turnkey, #AI-powered solution for organizations. Learn more about our partnership🤝
Proactive communication from #CX agents on @WhatsApp? Yup, you heard that right. Agents are using this to send: ✨ Order confirmations ✔️ Status checks 📆 Appointment details ➕ And more! Learn more about the benefits and how to get set up on #GenesysCloud👇
🔸How is #AI changing the relationships organizations build with their customers & employees? 🔸Why is #GenesysCloud the only platform purpose-built to deliver AI-powered experience orchestration regardless of channel? Join us at #Xperience24 day 1 keynote to find out!
Genesys has been recognized as a 𝙇𝙚𝙖𝙙𝙚𝙧 in the @IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment report. Discover how #GenesysCloud is accelerating the worldwide AI-powered customer service landscape ↓
Genesys Senior Director of Product Marketing, Nathalie DeChellis, took the stage this morning to discuss what #CX and contact centers will look like in 2027 and how companies can be planning their strategic roadmaps!
Day two line up at @enterprisecon 👏🏼 🎤@customeralchemy
It’s a busy day at #EnterpriseConnect! Set your agenda with these can’t miss sessions featuring several of our expert speakers. 🎤 @jgoldlust1 🎤 @JoeSmyth10 🎤 @brettweigl
#GenerativeAI is transforming the workplace. But to unlock the benefits of improved employee engagement and hyper-personalized #CX organizations need to know how to ethically and responsibly implement #AI. Brett Weigl explains in @ChannelFutures 👇 gsys.cx/4bteMZ8
Genesys enters into an agreement to acquire @RadarrTech 🤝 The combination will enable Genesys to unify #CX like never before, helping organizations create proactive, prescriptive engagement built to drive loyalty in the #AI economy. 🔗gsys.cx/3u4e3g6
📉 90% reduction in wait time 📉 26% drop in abandonment rates 📈 90% customer satisfaction rating @TwiddyOBX leveraged native #GenesysAI capabilities to keep their focus on personalization and deliver southern hospitality digitally – without sacrificing scale. Discover how 👇
Introducing our new R&D center in Budapest, Hungary 🙌🇭🇺 This sustainable facility is the new home for nearly 200 engineering experts developing #GenesysCloudCX innovations with a focus on advancing #AI, #digital and journey management. Welcome home, Hungary team 🧡 #OneGenesys
To deliver the instant service customers expect, agents need tools and knowledge in real-time ⚡️ Join us to see firsthand how Genesys Cloud enhances both #EX and #CX 👇 🔗 gsys.cx/3tVOGwl
Great insights from Genesys Chief Sustainability Officer Bridgette McAdoo on how companies can take an impactful step towards lowering their emissions by migrating to shared #cloud infrastructure. Discover expert advice on reigning in your data consumption. #Sustainability
Great insights from Genesys Chief Sustainability Officer Bridgette McAdoo on how companies can take an impactful step towards lowering their emissions by migrating to shared #cloud infrastructure. Discover expert advice on reigning in your data consumption. #Sustainability
Genesys is named a leader in the 2023 @Frost_Sullivan WFO Radar report 🥇 ✅ Focus on innovation ✅ "Empathy in action" to improve EX ✅ Design thinking methodology centered on problem-solving with empathy in all #CX and #EX. Discover more about our ranking in the full report.
Heading to @CallCenterICMI #CCExpo? So are we! Make sure to stop by the Genesys booth #613 to learn about digital empowerment through experience orchestration and discover the power of delivering empathy in every experience. #CX
Explore an in-depth look at the differences between conversational AI and generative #AI: Where it is today for improving #CX and how far we have yet to go: gsys.cx/3ZMmhVD.
We’re proud to stand alongside 424 companies, across 54 industries, and 38 countries, to not just imagine change, but to make it happen with @climatepledge 🌍 At Genesys we’re committed to achieve carbon neutral by 2030 so our planet can thrive. #TheClimatePledge #sustainability
The urgent need for actionable solutions to improve the lives of people and the planet has never been more dire. We are aligning our sustainability strategy with the UN Sustainable Development Goals - focusing on five in particular🌍 #SustainableSeptember @GlobalGoalsUN
One day left to donate to @redcrosscanada! Help make a difference to communities in crisis around the world, and Genesys will match your donation dollar for dollar, up to $1,500 in total❤️
One day left to donate to @redcrosscanada! Help make a difference to communities in crisis around the world, and Genesys will match your donation dollar for dollar, up to $1,500 in total❤️
Sachi Pradhan @pradhan_sabya
181 Followers 531 Following Product @genesys CX | Fintech 🏦 | SaaS | Cloud ☁️ Ex: @spreedly @IBMCloud @BBT @BlackBerry @DellEMC 🇮🇳→🇺🇸 Tweets are my own
AudioStack @aflorithmic
607 Followers 2K Following Professional audio, voice, sound and music to scale. https://t.co/u5pqxbOgnX is the world's most powerful and scalable audio engine. #generativeai #aiaudio
Stackery.io @stackeryio
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Sachi Pradhan @pradhan_sabya
181 Followers 531 Following Product @genesys CX | Fintech 🏦 | SaaS | Cloud ☁️ Ex: @spreedly @IBMCloud @BBT @BlackBerry @DellEMC 🇮🇳→🇺🇸 Tweets are my own
SaraLee @SarAEsQMd
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Brooke Jamieson @brooke_jamieson
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Linda Vivah (Haviv) @lindavivah
15K Followers 2K Following Developer 🥑@anyscalecompute @raydistributed | prev: @AWS | AI/ML, Cloud, DevOps | sometimes “Sing as a Service”🎵 | Mom of 3 | @codingcrystals
ClearScore @ClearScore
6K Followers 218 Following Join 20M people around the world taking control of their finances. Get your free credit score and report. Sign up today ⤵️
Lars @lajacobsson
1K Followers 600 Following Building https://t.co/VjmH6nS5ur | Built serverless at https://t.co/v6nDQOmqEO | Open source tooling at https://t.co/HDd5nLJq4u | AWS Community Builder | https://t.co/GyIqPyaahw
boris tane @boristane
8K Followers 2K Following building workers observability @cloudflaredev, prev founder @baselimehq (acquired by cloudflare)
TLDR Newsletter @tldrnewsletter
123K Followers 141 Following Startups, Tech & Programming Newsletter: https://t.co/7gjBLYeOxY | Crypto Newsletter: https://t.co/4Xa63QkGMf | AI Newsletter: https://t.co/UsowDlp8JM | Curated by @tldrdan
Vadym Kazulkin @VKazulkin
41K Followers 2K Following Husband, papa of 3 | public speaker | AWS Serverless Hero | huge Java fan | 👨💻 @iplabsDE | Co-Org @JUGBonn. On intersection of people, business & technology.
Mercado Pago Brasil @MercadoPagoBR
65K Followers 2 Following Mercado Pago, você tem tudo para ganhar. Baixe o app e faz a conta! 💛📱 https://t.co/RQbnQ2dU9y
British Antarctic Sur... @BAS_News
51K Followers 2K Following Uncovering the secrets of Earth's frozen places, and doing climate science for a sustainable planet 🌍 We're the UK's polar science institute 👋
Logitech G @LogitechG
960K Followers 2K Following Probably tweeted that while in queue. https://t.co/kY6LVg5WiX
Wccftech @wccftech
60K Followers 185 Following We bring you the latest from hardware, mobile tech, gaming and internet industries | Tip: [email protected]
NVIDIA GeForce @NVIDIAGeForce
3.0M Followers 963 Following Introducing GeForce RTX 50 Series graphics cards & laptops, powered by NVIDIA Blackwell and AI.
Permira @PermiraNews
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Richard Parry @_RichardParry_
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AudioStack @aflorithmic
607 Followers 2K Following Professional audio, voice, sound and music to scale. https://t.co/u5pqxbOgnX is the world's most powerful and scalable audio engine. #generativeai #aiaudio
Mário Carranca @mariocarranca
205 Followers 340 Following He/Him. Dad. Expat Portuguese. How can I help? | Dev @Blocks/@CashApp, formerly @Fitbit @Pebble, @NetSuite, @TribeHR. | Cosme Damião ❤️
Microsoft 365 Status @MSFT365Status
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Genesys @Genesys
32K Followers 1K Following Genesys provides the AI-Powered Experience Orchestration platform that enables organizations to deliver the best customer and employee experiences.
Morning Brew ☕️ @MorningBrew
535K Followers 2K Following Everything you need to know about the world of business and the business of the world. ☕️
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Alexandria Ocasio-Cor... @AOC
12.7M Followers 4K Following US Congresswoman, NY-14. In a modern, moral, and wealthy society, no American should be too poor to live. People-Funded, takes no lobbyist💰. Personal account.
AWS Game Tech @AWSGameTech
88K Followers 2K Following Build games using the most comprehensive and broadly adopted cloud. Behind great games, there's game tech.
Barry O'Sullivan @siliconbarry
12K Followers 774 Following engineer, lucky husband and dad, hillseeker #andacyclist, former dragons' den investor, product guy. Founder Altocloud. ❤️Ireland. Bikes and EVs are the future.
Kyle Saric @kylesaric
55 Followers 272 Following Empowering companies with remarkable CX. Sr Solution Consultant at @Genesys. Breaker, fixer, maker, explorer. UK. @abdncompsci + @computingrgu alumnus.
morgan @MorgantWillis
5K Followers 532 Following Principal Cloud Technologist at @awscloud ☁️ 👩🏼💻I make training videos on AWS and I tweet about them(opinions are mine alone). Significantly snarkier IRL
The Cosmopolitan @Cosmopolitan_LV
382K Followers 43K Following The Cosmopolitan of Las Vegas is a unique luxury resort and casino in the heart of the Las Vegas Strip. An @MGMRewards destination.
Glenn Nethercutt @GNethercutt
172 Followers 393 Following Cloud artisan. OS hacker. Math nerd. CTO @ Genesys. Mover of bits. (he/him)
Marcin Kleczynski @mkleczynski
11K Followers 1K Following CEO at @Malwarebytes and @Threat_Down Sign up for my newsletter below!
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