JAMES NATHANIEL CEO LAST-MINUTE.COM @lastminutcomRep

Joined January 2024

Tweets

114
Followers

14
Following

80
Likes

61

Nicky @Nicky70606199

7 months ago

@lastminute_com you are a complete shambles. I have chatted more than 8 times about the same issue and it is still not resolved. I am seeking to take this further. Stealing people's money

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@CblLaetitia @lastminute_com Advise to anyone booking with last minute.com always us a credit card when booking with this company you've got more chance of getting your back when don't go right and trust me they will and the customer service is absolutely non existent.

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Paul Horwood @horwood_paul

11 months ago

booked a flight with @SingaporeAir via @lastminute_com to Australia in November 23 for a flight in August 24 for my wife to visit her brother. the flight was subsequently cancelled in My 24 and told we would get a refund, which would take up to 2 months. still waiting for refund

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Paul Horwood @horwood_paul

11 months ago

absolute disgrace. can't speak to anyone at @lastminute_com as only able to speak via Web chat. customer service non existent. reaching out if anyone csn advise on what we csn do now @SimonCalder do you have any advise?

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StudioHaltTextiles @studio_halt

11 months ago

@lastminute_com we are sitting in Belfast about to board the 1st of 3 flights to get to Japan. We booked through yourselves- we discovered that our hotel is permanently closed and we weren’t notified - we need you to find us alternative accommodation asap!

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Jordan Joice @JordanJoice

a year ago

@lastminute_com Your customer care service is not understanding my requests on email or chat. I need to speak to someone on the phone. Can you help?

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Cllr Shannon Saise-Marshall @DontLetYourTea

a year ago

@lastminute_com please can you amend a booking?

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HiddenDragon1979 @WickedestWoods

a year ago

@lastminute_com Can you tell me how much baggage I’m allowed to take with me to France? I’ve paid for a checked in 23kg bag for one of us. It says “small bags” included but “no cabin bags”. Am I right in thinking I can take a 55x35x25cm cabin bag? And 40x30x15cm handbag?

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• Amyy 💙 • @ImagineAst

a year ago

@lastminute_com I booked a trip with you for November. My flights have been changed to that my time in between connecting flights is 35 minutes which isn’t possible! I have requested a new time but was told I can’t because the airline changed it. But they tell me you need to

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Abraham Martínez @AbrahamMarMar

a year ago

@lastminute_com @letourdefrance After creating a complaint they call me and no solution, not solve anything. Luckily we talk to the hotel because the didn't inform us about the hotel refund... so good agency... totally cheaters

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Heather Chennells @h_chennells

a year ago

@VirginAtlantic hi, I have booked a holiday through @lastminute_com with you as the airline, however there was no options for adding checked luggage on either of your websites. Please could you tell me how I can add and pay for checked luggage for my flights before I go, thankyou

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rob bousfield @robbousfield

a year ago

@lastminute_com Hi....is there anyway to contact or speak to a real person? I can only find th virual assistant on your website.thanks

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The Point @hiscoe12345

a year ago

@lastminute_com This is how last-minute.com responds to customers. W3 must waite but while we are waiting, this is causing a lack of enjoyment, considering that last-minute.com is the provider ???? I MUST WAITE 3 hours I have been dealing with this

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Rolland Butter @fagewelsh

a year ago

@abirchy7 @instmediadotcom @lastminute_com To be fair, they sorted it in the end, still took 12 attempts to contact them over 24 hours, finally after 28 hours they rang me which is still appalling customer service but they did rectify it

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El ⛅️ @its_just_el_

a year ago

@lastminute_com is a joke, won’t be using it again. Have a holiday booked for next week and I can’t check in to the flight as it says the PNR code is wrong, haven’t received and email from the airline confirming the flight and now their AI system can find my booking

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Keith02 @Keith02

a year ago

@lastminute_com hi, is there something wrong with your site ? When I search (doing it last few weeks ) I specify May 2024 but search results state data if feb 2024 are in past ! Reverts to past dates every time. Am I being thick here ??!!

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PKS @PraveenSaxena

a year ago

Despite having some traction to this concern, no one from @lastminute_com reached out to me , this cements more that the experience will be gonna worst more ..

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Sight Loss Advocacy Project @loss_sight

a year ago

It seems so surreal that, following last nites tweet about poor service @lastminute_com their senior leaders agree? They liked the post critical of their lack of action. Wow! @WhichUK @Tripadvisor would you book with them?

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Chris W @wilcochris

a year ago

@lastminute_com you guys are quite something else (and not in a good way). Trying to get a flight cancellation refunded but you just fob me off on chat. How can I speak with someone on the phone?