Optus @Optus

We monitor public Optus mentions to assist customers. Message @Optus_Help for dedicated support. Privacy Policy: https://t.co/CZVOwQy6KZ. optus.com.au Australia Joined June 2009

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Optus @Optus

a day ago

Hi Eugene, I am sorry to hear there is an issue with your account and that you have been having trouble getting this resolved. We are a 100% digital team here on Social Media and do endeavour to resolve all enquiries through the Social Media platforms. Please send us a DM with more information, so we can investigate this further for you and assist - Mary

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Optus @Optus

2 days ago

@thetwinsdad4 Thanks for the feedback. We’re always reviewing opportunities to enhance and expand our network. We’ve passed your feedback on to the relevant teams, and we’ll continue investing in upgrades to improve coverage and performance - Kyri

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Optus @Optus

3 days ago

I understand how frustrating this situation would be, especially after already speaking with both our digital and frontline support teams. If there's a known outage affecting your area, I appreciate that waiting without a clear restoration timeframe can be incredibly disappointing. While some faults can take longer to resolve depending on their complexity, I recognise that doesn't make the lack of updates any easier. We'd like to take another look at your service and provide the latest information available. Please send us a Direct Message with your service details, so we can investigate further and check for any updates on the fault affecting your area. Thanks for your patience. -San

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Optus @Optus

3 days ago

Hi Kris, we're sorry for any inconvenience caused. If your mobile number is registered under your employer's name, your employer will need to complete a Change of Ownership request to transfer the service to you. If your employer has already submitted the request and would like an update, please send us a DM and we'll gladly look into it for you. Aman

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Optus @Optus

5 days ago

Hi Jithin, thanks for bringing this to our attention. I can understand how disappointing that would be, especially after receiving an order confirmation. We'd like the opportunity to review what happened with your order and check whether there's any additional information available regarding the shipment timeframe. Please send us a Direct Message with your device specifications, and we'll take a closer look for you. -San

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Optus @Optus

5 days ago

@rovingchloe I'm sorry to hear that you might be having difficulties with your Optus service. Could you please send us a Direct Message with additional details about the issue you're encountering? - Robyn

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Optus @Optus

a week ago

Sorry if you feel that way. I realise that a price increase, no matter the amount, can be stressful. If you're experiencing financial hardship and having trouble paying for your Optus services, we have dedicated support that can help. There's information available on → help.optus.com.au/6013BThH which can still be accessed even if you are out of credit or your recharge has expired. We appreciate your loyalty as an Optus customer. If you would like, I can review the impact to you and check what options are available. Please send us a direct message to proceed - Kartik

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Optus @Optus

a week ago

@Chlo_DeLisle Hey Chloe, I am sorry to hear you have been left feeling this way, we can appreciate that a price increase, no matter the amount is not ideal. So that we can look into this for you further, please send us a PM where we can verify some details and look into this further. Dez x.com/messages/compo…

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Optus @Optus

2 weeks ago

Hi Alok, I'm sorry to hear that you're frequently experiencing poor connectivity whilst commuting on the metro in NSW. You’ll find that this is a common issue when travelling, due to the constant switching between mobile towers. This can be made worse when your device is also switching between 4G and 5G, or if you’re in an area with limited tower coverage. Essentially, your phone begins downloading packets of data, but the process is interrupted as you move out of one tower’s range and into another. Whilst work is continually being carried out to improve the network, we hope to see situations like this become less frequent. If you have any further questions, please DM us. We're a 24/7 team here on Social Media and are happy to assist. - Sim

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Optus @Optus

2 weeks ago

@MikeFrazer1 Thanks for bringing this to our attention. Could you kindly send us a DM with your full address, and we will look into this matter for you? - Robyn

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Optus @Optus

2 weeks ago

@varkaszn Hi there. If you need any assistance, please don't hesitate to send us a DM, and we can assist you there - Jim

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Optus @Optus

2 weeks ago

@chrismoore34 Hi Chris, I'm sorry to learn that you're having issues with your mobile device. Could you please send us a direct message with your complete address so that I can investigate this matter for you? - Robyn

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Optus @Optus

2 weeks ago

@therealcyclone Sorry to hear about your mobile connection issue. If you are with Amaysim then you are best to contact them directly to assist you further - Kartik

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Optus @Optus

2 weeks ago

@BMCoxDraws Hi Barbara, you can always check our Network Status in your area here to confirm → help.optus.com.au/6018BTqo If you still need further assistance then you are best to contact your service provider to assist you further - Kartik

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Optus @Optus

2 weeks ago

@mactorx Hi Markie, I'm sorry to hear about the runaround you've experienced while trying to cancel your services. Please send us a DM, and we'll see what we can do to help. - Talia

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Optus @Optus

2 weeks ago

@Yungpp5 Hey there, I've just replied to your DM. We'll continue our conversation there to avoid double-handling. -San

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Optus @Optus

2 weeks ago

Hey there, unfortunately we're unable to reply to your DM as you're not following us. However, I have taken a look at the area you have sent and can't see any maintenance or outages affecting the network. I'd recommend contacting O2 as it seems like it could be an issue on their end, if there are no other networks working either. -San

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Optus @Optus

2 weeks ago

@Yungpp5 Thanks for letting me know. Can you please send us a DM with your service address so that we can looking into it for you? Additionally, as you are roaming, I'd recommend cycling through the networks that are available to you to ensure you stay connected. -San