Tom Jones; Manager VirginAtlantic @tom_manager0

@VirginAtlantic, can you help us secure a bassinet seat for our little one? We know it’s first-come, first-served, but we'd love the best shot at a smooth journey! ✈️ #TravelWithBaby #FamilyFirst

@VirginAtlantic so you cancel my flight last night and try and put me on a night flight. So I rearrange for the next day for an early evening flight and now this is delayed to late evening. I note @British_Airways have no issues getting flights from Mimami to Heathrow. Very poor

⁦@VirginAtlantic⁩ are sorry to tell you you flight is cancelled, they will then lie about the compensation for your expenses ………

@VirginAtlantic This is not a baggage issue. @VirginAtlantic could not find customers accommodation after cancelling a flight, told them to book accommodation, promised to refund the cost and then failed to honour that promise. @richardbranson don’t make fraudulent promises

@VirginAtlantic flying next wk w 2 kids. I went to pick seats and didn’t have option to sit next to each other, in spite of a pop up that said kids under 12 must sit next to adult. cust service said no seats avail in my class and to get to airport early to deal. Any other solve?

@Virgndeskcare @VirginAtlantic post a message that is not automated……

@VirginAtlantic when is flight 26 leaving the gate? Been sitting on the plane for over an hour at this point

@VirginAtlantic Hello—I was sent a refund quote and asked to reply with my preference. Whenever I reply, I get a Mail Delivery Subsystem delivery failure. "Your message to [email protected] has been blocked" How else can I confirm that I want my refund processed?

@VirginAtlantic a huge thank you to Louise at Heathrow ticket desk Thursday August 8th at 7am. Our flight to Miami was cancelled for that morning. It was an important flight. Louise persevered for an hour and a half. Her skill, experience and kindness got us away. 🌟 🌟 🌟

@VirginAtlantic hi, I’m flying to Atlanta tomorrow morning with Delta - am I too late to use my Lounge voucher in LHR

@VirginAtlantic I booked flights last night, are you able to amend my booking as my blue light card discount wasn’t added?

@VirginAtlantic : can you please share invoice of the seat selection? Booking ref: COINTZ.

@SteveDEvelyn amazed at how farcical the Virgin Atlantic 'Special Assistance for Visually Impaired' pages are @VirginAtlantic have you actually asked anyone who, for example, uses screen-enlarging software if they can find anything?

@VirginAlantic_ I’m already in contact with @VirginAtlantic “customer care”, your staff at JFK said book any 4 star hotel and you will be refunded. I showed them the options, I was told I would be refunded. Now you say you will not refund the hotel your staff said you would refund……

@VirginAlantic_ @VirginAtlantic have a duty of care to tell customers with cancelled flights honestly what will and will not be refunded, otherwise they have failed in their duty of care and are committing fraud.

@VirginAtlantic just booked seats and you’ve charged me twice… how do I sort this?

@VirginAtlantic I've just joined and have transferred all my tesco clubcard points to get to 5k bonus and double points but it's still showing as zero in my account. I haven't had an email confirmation either. Does it take a while to show ? New to this so help appreciated

@VirginAtlantic I need some help with connecting flights and baggage. Please can you assist