@British_Airways We will be seeking full reimbursement for this ticket, plus all extra driving expenses, gas, and rental car adjustment fees under our strict UK261 passenger rights. I have screenshotted this entire exchange for our formal legal claim. (2/2)
@British_Airways
My spouse is in transit to the airport. Flight confirmation ZSNQUB cancelled flight and app locked the ticket. Please manually move him to tonight's 9:05 PM flight from IAD flight EI 118 under UK261 right to immediate rerouting."
@British_Airways Your system forced him onto tomorrow’s flight, which wasn't the earliest opportunity. An Aer Lingus flight was leaving tonight from a nearby airport that your agents failed to offer. Because your phones are unreachable, we had to buy it ourselves for $1,446. (1/2)
@British_Airways Hi Natalie, that would have difficult for him to do as first of all he doesn’t have X, secondly he was busy driving to an airport you auto-rebooked him through 2 hours from the one he was supposed to originally depart from. We spent over an hour on hold waiting for BA to answer.
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