Massimo Danieli @AndyCapp
cocktail guru & tagliatella evangelist ÜT: 51.397249,-0.506941 Joined January 2007-
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I'm considering full-time Team Lead/Manger positions in UK and North Europe . SUPPORT MANAGEMENT – 10 yrs . TECHNICAL SUPPORT – 12 yrs
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There are either results or excuses. You can't have both.
My best piece of advice if you're looking for a job in UK ? Avoid recruiters and agencies as the plague and trust internal recruiters ONLY…
My best piece of advice if your looking for a job in UK ? Avoid recruiters and agencies as the plague and trust internal recruiters ONLY. …
Leadership is the capacity to translate vision into reality
Excellent firms don’t believe in excellence – only in constant improvement and constant change.
Whatever your business is, talk to your customers and provide them with what they want. It makes sense.
It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everyt…
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is…
The longer you wait, the harder it is to produce outstanding customer service.
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Hurray! I have one of the top 5% most viewed @LinkedIn profiles for 2012. linkedin.com/pub/profile/4/…
The Opposite of Play is not Work, it’s Depression
The first law of success is concentration—to bend all the energies to one point, and to go directly to that point, looking neither to the r…
You don’t lead by hitting people over the head; that’s assault, not leadership.
My responsibility is getting all my players playing for the name on the front of the jersey, not the one on the back.
The greatest customer service challenges also offer the greatest opportunities to delight the customer
F5 Introduces the Industry's Fastest Firewall lnkd.in/ug62hp
Just labeling something as 'poor performance' won't help you nor the organization. As a lead you must help your people to become the best …
When you try hard and fail, do not try harder. Try different
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![It requires as much caution to tell the truth as to conceal it.
[Baltasar Gracián]](https://pbs.twimg.com/profile_images/766295875895300098/USyR16T5.jpg)
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