After my Microsoft account was stolen by hackers, Microsoft banned my account after confirming that I was the owner of the account.
I made an appointment with my friend to play my world together on May 5, 2026. When I logged in, I was prompted that my account could not be logged in, and then I found that my account had been stolen. Since then, I have been contacting XBox support and Microsoft customer service to try to retrieve my account.
However, things went against my wishes. I filled in at least 20 forms, got at least 20 SIR numbers, and received at least 20 emails asking me to wait for the results of the survey. After waiting, I received at least 20 emails telling me "After a thorough review of your Account and billing activity, we found no indication of unauthorized access or fraudulent activity. " This is their form, using this kind of email to perfunctory me again and again.
The only time I received a different email. The content of the email was to confirm the status of my account. I learned that the security information of my account had been changed. According to their process, my account could not be restored. I was really angry!!! 😡. After that, I still contacted them. However, they sent me an email every time asking me to wait for the follow-up progress, and then there was no follow-up progress. Until now, I haven't received an email about the follow-up progress.
A few days ago, I saw the news of an anchor. His account was also stolen in July 2026, but because he had great attention, his account was retrieved. However, ordinary users like me, without attention, can't form public opinion and are they not qualified to retrieve their accounts? Is this how Microsoft treats your users? This is a fucking bullshit company! Even one of the largest companies in history can't cover up the fact that you dispose of users' accounts at will and listen to their needs!
@Microsoft@MicrosoftHelps @MicrosoftHelpt @XBOX@XBOXSupport @asha_shar
@JoshuaKhane Hello, my Microsoft account was stolen. I saw that your account had the same experience and was found. I'm really happy for you. I want to ask you to help me. Because of the word limit, I can only reply separately except for private messages. I don't know if you mind?
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