British Gas Help @BritishGasHelp
Need some help? Try our Help & Support pages at https://t.co/KqkS4uoPtA… or send us your question. britishgas.co.uk Joined December 2011-
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@BritishGas please congratulate your service engineer Mr Javid Patel , who solved my daughter's heating/ boiler problem in M27 area with meticulous care & professionalism going the extra mile friendly & so pleasant. Thank you. Gave what it says on his electric powered van!
Sorry, our website is having trouble dealing with the number of meter readings being submitted today 🤦 If you're struggling to do yours, don't worry it's fine to do it later or in the next couple of days - we'll still accept them. #MeterReadingDay
Having problems topping up online or via the app? You can top up by phone 24/7 on 0333 009 5698 – just choose option 1. You can also top up at Payzone outlets or the Post Office too.
If you can't get to do a meter reading today, do it tomorrow, or Sunday, or monday. The nearer to today you do it the less chance of mis-estimates, so don't panic about missing it (either through your own or the firm's issue) just get it in as soon as you can. :)
If you can't get to do a meter reading today, do it tomorrow, or Sunday, or monday. The nearer to today you do it the less chance of mis-estimates, so don't panic about missing it (either through your own or the firm's issue) just get it in as soon as you can. :)
To reiterate again you DON'T need to give a meter reading today if you're on a fixed deal, or are in Northern Ireland, or anyone else who's tariff is not on the price cap. And again if on smart/prepay just take pic of your meter, no need to submit
To reiterate again you DON'T need to give a meter reading today if you're on a fixed deal, or are in Northern Ireland, or anyone else who's tariff is not on the price cap. And again if on smart/prepay just take pic of your meter, no need to submit
When all you want is to warm up in a nice hot shower and… no water 😩😭 With weather warnings in place for snow & ice, frozen pipes can strike any time, blocking water flow and leading to problems with heating & hot water ❄️ Here’s how to deal with them: bit.ly/FixFrozenPipes
With red weather warnings, the Met Office have advised to stay at home where we can. If you’re on a pre-payment meter, it’s a good idea to top-up with a bit more if you can just in case you can't get out. If you have a smart pre-payment meter, top up here: bit.ly/BGSmartTopUp
⚠️Scam alert: If you’ve received an email like this, it’s not from us. If you’ve received this email or anything else suspicious, don’t click any links. Please attach it to a new email and send to [email protected]. Then delete it straight away 🔒
Whatever happens this festive season, our social media customer service team are still here if you need them🎄 8am - 2pm on Christmas Day, Boxing Day and New Year’s Day 8am – 10pm (our normal hours) on all the Bank Holidays
Things are changing again, but we’re keeping an eye on official guidance to make sure everyone can stay safe this winter ❄️ And don’t forget, you can help us be there for vulnerable customers & emergencies by doing what you can online. Find out more: britishgas.co.uk/covid19
If you’re worried about rising energy bills and need support, there’s lots of ways we can help. Take a look at your options here.
Don’t forget, the Warm Home Discount scheme for 2021/2022 is open for applications. And if you’re eligible, you could get £140 towards your energy bills.
Worried about the cost of your energy this winter, saving energy around the house can really help fight against rising costs – and it’s easier than you might think. Here are our simple, everyday tips to use less in every room…
There’s a LOT going on in the energy market right now. Here’s what’s happening, what it means for you and what we’re doing to help 👇
Good news for our PAYG customers! @Payzone_UK have extended their network - you can now pay your British Gas bill and top up your gas and electricity at 460 Tesco Express and Tesco stores nationwide. Find your nearest store here: storelocator.payzone.co.uk
Winter is a way off, but now's actually the perfect time to check your heating's working properly with our easy checks 1️⃣ Switch your thermostat to 30°C 🌡️ 2️⃣ Turn up your radiators & leave on for 30 mins ⏱️ 3️⃣ Check that your boiler’s come on & your radiators are warming up 🔥
We’re aware a proportion of retailers experienced issues transacting over the weekend. The problem has been identified & a fix is now being rolled out. Pls find your nearest store to pay & top up today: storelocator.payzone.co.uk We sincerely apologise for the inconvenience caused.
Good night and bye for now 👋, back online tomorrow from 8am.
Morning 🤗, we're here and ready for the week ahead. If you've any questions today just let us know we're available till 10pm.
As the weekend ends for us we hope you've had a great week and ready for the one ahead. We'll be back online tomorrow from 8am
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@BritishGasHelp I spoke to someone on the App Live Chat and got the answer. Thank you 😊
Yesterday we suffered a catastrophic flood from a water tank being repaired. Carpets soaked, significant water ingress to electrics and ruined decoration. The consequence management by @BritishGas has been impressive and their insurance system has swung rapidly into action.
@BritishGas please congratulate your service engineer Mr Javid Patel , who solved my daughter's heating/ boiler problem in M27 area with meticulous care & professionalism going the extra mile friendly & so pleasant. Thank you. Gave what it says on his electric powered van!
Thank you Frank for fixing the faulty valve . 🫰 @BritishGasHelp my new boiler will have no more issues.
A big thank you to some of the team @BritishGas who came to do a long overdue makeover on our garden! What a fab job! also big thanks to a residents son and his wife who potted all our new plants donated by families at Springfield! THANK YOU ALL! #volunteers
I didn’t realise that the Mario and Luigi are plumber boys guys. Anything might have happen with my water in my bathroom at home, I should call these guys and help me out! No need to call @BritishGas. 🤣
@BritishGasHelp send a dm on issue with smart meter, pls advise
Credit where it's due - James at British Gas sorted it out. Thanks James.
So @BritishGas sent me an offer of a fixed tariff a few months ago via post. I signed the little form and posted it back as instructed. But they didn't action it, and are now refusing to honour that offer. Absolutely scandalous behaviour.
@Glovepup Thank you. Anyone with any signs of COVID?
@BritishGasHelp To be fair I will retract my annoyance as 5 mins later they called me back and apologised! Then solved my problem of an incorrect bill and which reduced it by nearly £1000. So thank you! :D
@BritishGas @SGNgas thank you for your swift action/ great customer service last night. I was very impressed and the gas leak was repaired quickly and efficiently by Dan C 👏👏👏
@BritishGasHelp Michelle mac_bainbridge 17 lavender court lavender close kt22 8le
@BritishGasHelp thank you for sorting out my parents boiler issue after I raised concerns on Sunday. It took three fitters in the end but all sorted now and they were lovely with mum and dad. 👏👏
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