Customer Support @CS_SupportChat

@FatSackStudios Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

@vikaspell Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Vikas Poddar @vikaspell

a hour ago

@kerrydougherty @Budget I had a booking with hertz and landed in Cleveland later than the scheduled time due to a delay. All rental there were closed but hertz was open. The lady stayed back as she saw I was expected on a flight which was delayed. They waited for me for about 50min after closing

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@JardinTaylor Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

J Hooch @JardinTaylor

2 hours ago

@Budget are you planning on honoring my car rental tomorrow, or has it been canceled?

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Jeff Rollman @rollman_jeff

2 hours ago

@kerrydougherty @Budget My flightSLC to Philly was delayed until noon the next day (overnighted in Detroit due pilots being out of hours) and Budget cancelled my reservation even though I called and changed the times. They said it would be past my return time so I had to rebook for $150+more.

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Thank you for your response. To assist you further, please provide the following information through DM: • Email address • Telephone number • Any relevant supporting documents or evidence Once received, we can review the details and provide the appropriate assistance

IH@T3Tw1tt3r @IHT3Tw1tt3r1

3 hours ago

@CS_SupportChat You guys refunded the rental

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

IH@T3Tw1tt3r @IHT3Tw1tt3r1

4 hours ago

@kerrydougherty @Budget Happened to me with Avis (same parent) at Dayton. Every other company was still open. The next day they repeatedly made and canceled reservations hours later upon discovering that they had no awareness of their inventory across multiple sites

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

BondGirl @BondGirLLLL

4 hours ago

@kerrydougherty @Budget Budget did this to me in Madison, WI. Girl on the phone promised she'd 'track my flight' and would be there until 2:15am. Arrived to the desk at 2:02am, locked up, lights out. Unreal.

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Clint Bradford @k6lcsclint

5 hours ago

@kerrydougherty @Budget And as soon as you knew the flight was delayed - and you CALLED Budget - what was their response?

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Berry Boi 419 @berryboi419

4 hours ago

@kerrydougherty @_Jelly_Donut @Budget i’ve had this happen multiple times the rental car places never stay open despite their policies

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

David Solimano @dsolimano

5 hours ago

@little_dog28 @kerrydougherty @Budget Perhaps when a company takes your money and promises to do something in their terms, they should do it. Or do contracts only bind little people?

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Johnna Miller @Johnna_J_Miller

5 hours ago

@Budget I certainly don't appreciate getting a rate for a car and watching it go up almost 20% after logging into my customer loyalty account. Doesn't show a lot of loyalty to loyal customers, does it? Then your customer service folks tell me too bad, I should expect that. 🤨

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@kzinn3033 Thanks for responding back kindly can you follow us back so that I can manage to help you.

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Keven zinn @kzinn3033

6 hours ago

@kerrydougherty @Budget Same thing happened to us at DCA in June. Spent a wonderful evening sitting on a bench til they re-opened at 7am. DCA is not a fun place to be from 130-7am. Met some interesting characters.

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Sondra🟧 @sondkr

5 hours ago

@Budget 02733017US0 mine

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Triskelion @Flahedonist

5 hours ago

@kerrydougherty @Budget I'm surprised they even have your reservation, let alone a vehicle available. Normally it's "we dont have your reservation" or "we dont have the car you reserved, so here's the one WE chose for you".

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Shay @_shayde2

7 hours ago

@kerrydougherty @Budget Exact same thing happened to us in Dallas (love field) in May. Budget closed, left us all scrambling. We had a 1.5hr drive ahead of us so couldnt come back in the AM. Had to take an uber to DFW and pay 2x as much for a different rental. Budget sucks.

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

My name is Michael 🇺🇦 @largescience

6 hours ago

@kerrydougherty @Budget my wife made an appointment with Enterprise to pick up a rental. The appointment was made for noon. She got there 2 or 3 minutes late…they were closed. Corporate response was…’noon was closing time’.

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Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

Patrick Hu @patrickhu

5 hours ago

@Budget I am a Fastbreak member and waited over 30 mins for my car. When I finally got one this is what the right rear tire looked like:

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