Call Center Chronicles @CallChronicle

💰Let us get up to $200.00 cash together!💵️️ Click and accept my invitation on Temu now👉 temu.com/s/7aUEyBLPr71U…

Me: thanks for calling this bank my I have your name? Customer:....who did I call again? Me: this bank Customer:....I miss dialed sorry *click* (30 minute hold to talk to me)

Customer: I rented a car and I kept it 12 days longer but they charged me almost 4k! Me: understand that must a shock what was the price per day after the agreement and were there any listed fees? Customer: I just want to send it to collections Me:...we cant do that

Customer: screams at me over standard authentication practices Me: tells customer charge is an overdraft protection hold that will be released in the morning. Customer: I'm sorry, if I was you I would have hung up on me and said it was an accident

Me: Hey something is wrong I cant hear anything on my headset Manager: But can the clients hear you? Me:...I dont know cause if they can I cant hear them respond to me #CallCenterChronicles

Me: Do you have your cellphone on file? Customer: yes Me: ok I'm sending you an authorization code Customer: I cant find my phone Me: ok let me see what else I can do to verify you Customer: Verify me? FUCK YOU! *click* Me:.....

Customer: I dont have cable that cable company charged me Me: ok do you have internet or home phone with that company?Customer: I have wifi but I pay it through the app Me: our app or theirs Customer: theirs Me: did you add your debit card as a payment method Customer: yes Me: ..

Me: absolutely I can help update your address Customer: its xxx Denver st like... I dont know is Denver a city or a state?

Me: the charge is a reversal for the claim that was denied the investigation shows fraud did not occur Customer: so my electric has been off for days cause your bank wants to steal my 75.00 I should sue you

Me: hey manager x system isnt responding I need to reboot Manager: send me a screenshot Me: idk how to send you a screenshot of nothing happening #WhyMyManagerHatesMe #CallCenterChronicles

Customer: My credit card was stolen these (3 biggest) charges arent mine but these other ones are. Me: ok sir by the time stamp on the transactions I can see that the charges you made were during and after the fraud charges. *click* #CallCenterChronicles

Customer: I cancelled an order and they still charged me I want to dispute that $7.15 Me: ok happy to help what was the item? Customer: what? Me: I need to know for the claim Customer: I gotta look *1 minute silence* it was a vibrator #CallCenterChronicles

Customer: I need to file a couple of claims there were 9 charges, last guy only filed 3 claims so I need to do 3 more Me: Ok I see the 9 charges and there were only 3 claims filed you want to dispute the other 6? Customer: oh lord I gotta do math? Whats 9-3? #CallCenterChronicles

Customer: I used my card on a porn site but other porn site charged me I'll give you the website so you can look it up to see Me: I cant do that sir Customer: no really I'll give it to you check it Me: Sir I can not search porn on a bank server #CallCenterChronicles

Customer: my card was declined at other bank, so I used this bank csrd and it worked Me: ok yes I see the charge here Customer: but it was declined with other bank Me: We cant help with other bank Customer: oh you only do this bank? #CallCenterChronicles

Me: Hello thanks for calling this bank, can I have your card number? Customer: I'm going 85mph how am I supposed to give you that?!? Me: I cant find your account without a card number Customer: *explosive profanity* #CallCenterChronicles

Customer: I'm a Doctor I'm not a dumb person there's no way I fell for a scam! Me: I'm very sorry sir but Samsung wouldnt ask you to pay them in iTunes gift cards unfortunately that is a scam #CallCenterChronicles

Customer: I sent this cash app but now I'm mad at them can you cancel it? Me: No I'm sorry we cant do that Customer: what if I say my phone was stolen? Me:..this call is monitored and recorded #CallCenterChronicles

Customer: hi can you change my mailing address to this? Me: I see thats been your mailing address since December (its August) Customer: Oh maan I'm to high for this #CallCenterChronicles

Me: Thank you for calling this bank may I have your name? Caller: my name is Jane Doe, is this utility company? Me:...no its this bank #CallCenterChronicles