CallForce Outsourcing Specialists @CallForceDirect
Delivering innovative contact centre solutions from South Africa to the Global market. callforceoutsourcing.com South Africa Joined October 2016-
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🚨 Hiring: Insurance Sales Team Leader 📍 Cape Town CBD Lead a high-performing BPO team selling life, funeral & short-term insurance. ✅ 2+ yrs experience ✅ Strong compliance & coaching skills 🎯 Target-driven? Apply now! 📹 Watch the video for more!…
Today, we honour the vibrant cultures, languages, and traditions that shape the soul of South Africa. At CallForce, we believe that diversity is our greatest strength. Every team member brings a unique story, a rich heritage, and a powerful contribution to our shared journey.…
The numbers don't lie. South Africa's BPO sector has a 24%+ CAGR, double the global average. 📈 Over 80,000 agents serve international clients, backed by a workforce that's 82% youth and 65% women. A proven leader in CX. #SouthAfrica #BPO #Offshoring Get in touch with CallForce…
AI is transforming customer experience, and we're ready. A report from NiCE shows how technology can empower human agents to deliver smarter, faster service. nice.com/info/top-ai-cx… #AI #CX #BPO nice.com/info/top-ai-cx…
🚨 We're hiring a Campaign Manager at CallForce! Lead outbound telco sales campaigns, drive results, and grow with a top BPO. ✅ 5+ yrs BPO sales ✅ Leadership + strategy ✅ Competitive pay Apply now 👉 Send your CV to [email protected] #Hiring #BPOJobs #CampaignManager…
We’re excited to announce our strategic partnership with @OnviSource, transforming CallForce’s BPO services into a Business Function Outsourcing (BFO) model. OnviSource brings its powerful OmVista platform to elevate our service delivery with advanced AI, automation, and…
Boost your business with strategic BPO from South Africa's talent hub! CallForce offers agile, tech-enabled contact center solutions for global markets. #BPO #OutsourcingSA #BusinessGrowth #CustomerService
The future of CX is moving from conversational AI to #AgenticAI that can act autonomously. A Forbes article highlights this shift, emphasising the need for clean data, strong security, and preparing your team for a new, smarter way to work. #CustomerExperience #AI #TechTrends…
Scale smarter. CallForce Outsourcing delivers tailored BPO solutions from South Africa, tapping into a skilled, multilingual talent pool. We blend people, process, & tech to drive strategic modernisation for high-growth businesses. callforceoutsourcing.com #BPO #Outsourcing…
Reduce backlogs. Optimise interactions. Deliver a unique customer experience every time. That's the power of a smart omnichannel strategy. Learn how our solutions can help. callforceoutsourcing.com/our-solutions/ #callforce #contactcenter
AI vs. Humans in the contact center? McKinsey says it's not a fight, but a partnership. 🤝 The best strategy uses AI for routine tasks, empowering human agents for complex, high-value customer interactions. Read more: @McKinsey mckinsey.com/capabilities/o…
South Africa's GBS industry is a global powerhouse! With agile remote models, strong government support, and a skilled workforce, we've emerged as a dependable, high-quality outsourcing destination. callforceoutsourcing.com/nearshoring-to… A powerful blend of cost, quality, and resilience.…
Retailers: Need to scale customer support? Discover how BPOs offer cost efficiency, multichannel expertise, and global 24/7 service. Power your CX! callforceoutsourcing.com/how-bpos-can-h… #Retail #CustomerSupport #BPO #CX callforceoutsourcing.com/how-bpos-can-h…
Is CX still your business's heartbeat? Yes, but AI is changing its rhythm! Discover how AI & empathy are revolutionising contact centers. Read our article: "Customer Experience: The Heartbeat of Modern Business. callforceoutsourcing.com/customer-exper… #AI #ContactCenter #CX…
Dive into yesterday's vision for tomorrow's AI. Deloitte's piece on generative AI agents from last year is a great resource for understanding autonomous systems. 👇 deloitte.com/us/en/insights… #AI #TechTrends deloitte.com/us/en/insights…
Beyond call centers, Business Process Outsourcing (BPO) is now a strategic powerhouse for modern businesses. A new Forbes article reveals how BPO is transforming operations from finance to AI analytics, offering specialised expertise & global talent. Interesting read for modern…
Beyond chatbots: AI is silently & powerfully transforming the customer journey. This @ForbesTechCncl piece gives you 20 surprising examples of how. Don't miss these insights! 👇 forbes.com/councils/forbe… #AI #CustomerExperience #FutureofTech #Innovation forbes.com/councils/forbe…
We're looking for an Insurance Sales Team Leader to drive performance in our BPO environment. You'll be instrumental in coaching agents, smashing sales targets, and ensuring top-notch compliance in the exciting world of life, legacy, funeral, and short-term insurance. If you're…
Don't believe the hype: AI isn't "taking" your job. This ZDNet article explains how AI is augmenting roles & creating new opportunities. The truth about AI & the future of work! 👇 zdnet.com/article/dont-b… #AI #FutureofWork #Jobs #TechTruth zdnet.com/article/dont-b…
Ready to lead and inspire a sales team to success? 🚀 CallForce, an award-winning BPO, is looking for a results-driven Sales Team Leader in Cape Town! If you have 2+ years of experience leading outbound sales, a knack for hitting targets, and love coaching for performance, we…
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