Claim & Resolution Department★ @Case_resolution

Follow back to discuss your claim and provide a resolution Joined August 2025

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Carrie V @calisonvan

a week ago

@AmericanAir Also as an aside your company is paying for the hotel stays for all of the other travelers that were inconvenienced but somehow because I live in Texas (no where near Austin/Dallas) we receive no compensation for our troubles/mileage points. Interesting 🤔

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Steve Dapkus @SteveDapkus

a week ago

@AmericanAir please help. I am trying to recover my aa account number and am stuck in a loop where I am continually redirected to a page that will send me an email but the email never arrives. It’s not in spam and I am using the correct email. I have tried web, app, and AI chat.

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Rebecca Fuller @rfuller_tx

a week ago

.@AmericanAir so far today I have had 4 terminal changes and 9 (yes nine) time changes. My flight is now delayed 3 1/2 hours. Is this what you call customer service?

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Tanya Loh @tloh

a week ago

Dear @Uber, I just arrived at DFW after the worst time getting here (thanks @AmericanAir) - the flight was fine once I actually got on it but it was delayed twice, then cancelled then I had to be rebooked and pay for my own hotel room for the night. Let’s discuss. Anyway…

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Tanya Loh @tloh

a week ago

@AmericanAir I would but I’m currently on a shuttle to another terminal to pick up the rest of my luggage with my poor cat - I have already missed two calls because of these delays. And I think he is now dehydrated!!! Both of us

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Sandra @SandraEchMen

a week ago

Wow @AmericanAir do better!! Flights delayed and when I ask to be rebooked on another airline, I’m lied to by 3 different gate agents. Told there’s no seats available. Run into a friend at the airport and he shows me there’s 12 seats on his @Delta flight!

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Reuben Victoria @ROO_VIC

a week ago

Never flying with @AmericanAir ever again. No one answers the phone. Can’t get any information.

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Tom Maegdlin @maegdlin22

a week ago

@AmericanAir you guys have delayed me in the last 2 flights almost a convinced 36 hours and won’t honor my lounge pass.

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Riven_Rose @riven_rose

a week ago

@DamienHaas @AmericanAir Considering the eleventy billion flights you've had to make this year, the sample size seems large enough to say 'prolly not'

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Surgeee @OmegaConan

a week ago

@JenReynaTV @AmericanAir @iah Been on that Air line 3 TIMES, ea time suckedddd before or after the flight, delays, lost baggage and earlier gate per ticket information. Never again but the Plain itself, it was nice

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Aster Alteir (CT) 📖💫 | Astral Lorekeeping VTuber @asterokosmos_vt

a week ago

@DamienHaas @AmericanAir I genuinely just book a flight earlier than I actually want to be leaving because it always gets delayed by an hour or two when I fly. Get there early, get a blanket and chill out til the plane ACTUALLY boards. Then do it again until it leaves an hour and a half after boarding.

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Dan Gliatta @NoWorries_brah

a week ago

@mattrife @Delta Sadly they all seem 2 be sucking. In ORD after another @AmericanAir mechanical 4hr delay & looking at board with 60% of AA flights delayed. Feel bad 4 gate agents as people are losing their shit. Running an aging fleet due to profit & shareholder pressure is 100% on leadership.

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Tyler Scheid @Apocalypto_12

a week ago

@DamienHaas @AmericanAir No, but I also flew on one of their planes that still had ashtrays & the seats were all broken so bad that all of us had our backs hurting after a long flight from Amsterdam

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FreeIsraelFromPalestine🇮🇱✝️🇺🇦💙 @amyforisrael

a week ago

@AmericanAir charges women for carryon bags that comply with standards while allowing men to bring whatever size suitcase they wish onto the airplane.

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RicJ @Real_ricj

a week ago

@AmericanAir 2834. Your toilets didn't work and then couldn't find a fucking pilot. What the fuck do you actually do?

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Larif @PhutureMilli

a week ago

@AmericanAir I purchased a seat with unlimited drinks and I’m a Platinum Pro member, yet a flight attendant showed frustration every time I asked for one during my flight experience. Address this service issue immediately.

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KK4 @KristaKitt

a week ago

Shout out to @AmericanAir for losing and then leaving our 50lb box of fresh Alaskan salmon out in 90 degree temps for over 24 hours in a box clearly marked PERISHABLE KEEP FROZEN. Perfect ending to my hubby’s first trip to Alaska. 😭 🤮

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Luke Hawx @LukeHawx504

a week ago

@briancagegmsi @AmericanAir They dont care unfortunately. @AmericanAir does that daily to hundreds or people or more..... still waiting on a refund because of a similar issue. Talent missed a show because American canceled the flight

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Lauren S @lalauren18

a week ago

All I’m trying to do is go to Chicago & @AmericanAir has cost me my whole day of meetings. My 9:15 flight has turned into 1:30. I’ve never had problems before but might reconsider AA next time. #AmericanAirlines

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MS @photogenik1911

a week ago

@AmericanAir It’s unfortunate that since May of this year I’ve booked three trips to Charleston via AA… in May I flew home via United, and today I’m at least 2 hours delayed. That’s 33% success rate, but I appreciate the canned response