Clinical Communication @ClinicalComm

Resource to help healthcare clinicians have easier and better conversations. Created by @bwhybrowphysio Joined June 2022

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Ben Whybrow @BWhybrowPhysio

a year ago

There are many communication skills for many different situations. But this will be useful every time ⬇️

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Ben Whybrow @BWhybrowPhysio

a year ago

3 Important Lessons on Human Behaviour From Alchemy by @rorysutherland ⬇️

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Ben Whybrow @BWhybrowPhysio

a year ago

This is an excellent podcast on Changing Beliefs between @Michael_McQueen & @rogerdooley Here’s some important learning points 🧵 (Links at the end)

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Ben Whybrow @BWhybrowPhysio

2 years ago

What Kind Of Conversation Are You Having? Logical or Empathetic? (or both)

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Ben Whybrow @BWhybrowPhysio

2 years ago

5 books to improve your communication skills in 2024 ⬇️ 🧵

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Ben Whybrow @BWhybrowPhysio

2 years ago

Recently finished this book by @StevenBartlett ⬇️ Here are 6 useful points from it that could be applied to the clinic. A thread 🧵

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Ben Whybrow @BWhybrowPhysio

2 years ago

How to reduce the risk of patient conflict ⬇️ 3 simple steps in under 10 seconds.

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Ben Whybrow @BWhybrowPhysio

2 years ago

ICE Questions Patients value being asked, But they can also give us guidance as to how to go about explanation & treatment discussions. Scroll through the below ⬇️

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Ben Whybrow @BWhybrowPhysio

2 years ago

Labelling someone’s experience can be a great way to demonstrate empathy. But how can we do it effectively? Follow the photo thread below ⬇️

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Ben Whybrow @BWhybrowPhysio

2 years ago

Challenging patient beliefs can be difficult. At times it can turn into an argument with no one moving forwards. But by changing ONE word the conversation can go a lot easier. Watch the below ⬇️

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Ben Whybrow @BWhybrowPhysio

2 years ago

Finished this book recently on Breaking Bad News. Here are 5 important takeaway points from it. A thread 🧵⬇️

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Ben Whybrow @BWhybrowPhysio

2 years ago

I’ve been asked a lot recently; “What’s the difference between Sympathy & Empathy?” Whilst both are useful and important, there is a key difference as detailed below ⬇️

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When you are trying to achieve behaviour change with the person in front of you. It is CRITICAL that you support them to try & come up with the idea themselves. If someone feels PUSHED into changing they more likely to push back and do the opposite. Jonah Berger- The Catalyst

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Ben Whybrow @BWhybrowPhysio

2 years ago

Forming a therapeutic relationship & changing beliefs is more likely when you demonstrate; Attentive Listening Kindness & Compassion Empathy Respect for someone’s opinion In essence: by showing that you care.

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Ben Whybrow @BWhybrowPhysio

2 years ago

Finished this book recently. Here are 5 key takeaways for dealing with angry people, whether that be inside or outside of the clinic. A thread 🧵

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Ben Whybrow @BWhybrowPhysio

2 years ago

Labelling emotions can an effective way to demonstrate empathy. BUT at times you may need to be a bit more careful as to how you do it. For example with an ANGRY person, as discussed below ⬇️

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Ben Whybrow @BWhybrowPhysio

2 years ago

Sometimes we buy-in to ideas through Logic & Data. Sometimes we buy-in to ideas through Emotions. But how can we utilise both? Watch the below ⬇️

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Ben Whybrow @BWhybrowPhysio

2 years ago

If you’re looking to change someone’s behaviour you’ll need to answer “What’s in it for me?” Don’t forget about things they might LOSE from this change ⬇️ How much would YOU need to potentially gain to risk losing £10 on a 50/50 bet? Extra stuff in sub-tweets.

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Ben Whybrow @BWhybrowPhysio

2 years ago

After you’ve explained or discussed something with a patient, it may be wise to ask: “What do you think?” Might save you and them a lot of time & frustration. Watch the below ⬇️

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Ben Whybrow @BWhybrowPhysio

2 years ago

Want to get better at difficult conversations? (Inside or Outside of the clinic) Then read this ⬇️ Probably the most useful book I’ve read in the past few years.