Congex @Congex

TAFE cuts in Victoria abc.net.au/radionational/… Interesting piece on why we MUST become more agile in the way we train for the future

Great article on the challenge facing Mutuals & Credit Unions when engaging with Gen Y & Z congex.com/social-media/m… #in

It's ALL about Customer Service Another blow to retailers: virtual dressing rooms smh.com.au/technology/tec… via @smh

Love my son's new showreel. EBAG PICTURES Showreel 2011 youtube.com/watch?v=FN468K… via @youtube

Fail to engage with customers via SM at your peril Tweet revenge at last for shoppers with complaints smh.com.au/technology/tec… via @smh

Passengers voting with their tweet on how airlines should manage crisis like ash cloud bit.ly/kQe2bc QF got 60% more followers #IN

Interesting variations between SM channels Top 500 retailers take a liking to social networks - Internet Retailer shar.es/HhMVo #in

Myer's online strategy is often criticised. This shows they're now keeping an open mind to the challenges of multi cha…http://lnkd.in/e_RSG6

Challenge of including SM in a multi channel strategy. Myer tries its luck with using social media to market http://bit.ly/lMYkx2

Understanding cust/community is as important in an era of SM as it has always been http://bit.ly/kZWK8X. Great interview with the Beeb #in

#in 2 speed economy in Aust offers great opps for nimble creative thinkers in conventional dist/supply chain orgs http://bit.ly/mlGPZC

2 speed economy in Aust offers great opps for nimble, creative thinkers in conventional dist/supply chain businesses http://bit.ly/mlGPZC

More evidence of the marketing influence of mothers within Facebook http://bit.ly/kPulC6

Delta Airlines adopts Facebook for check-ins http://bit.ly/eN0uPl More signs of F/book as a core business process that needs to be optimised

Top 10 tips for Xmas trading online http://bit.ly/da520O

Team enjoying implementing Eptica web self service this week. It's great working with a client to deliver a difference.

Travel industry customer service teams getting ready for rising demand http://bit.ly/cxQRrB

Getting ready to go live with our first Eptica customer

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47.5% of Australian's over 18 will buy some of their Xmas presents online this year. 17% will buy them all online.