Courtenay @Cisco @Court_Cisco
@Cisco marketing team leader, focused on #cctr solutions with @Webex #ContactCenter. Facilitating magical #CX & #CustomerEngagement #WebexOne linkedin.com/in/courtenaygo… Austin, TX Joined June 2019-
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.@ariannahuff has always expressed empathy for contact center agents, so she has turned to @Cisco @Webex Contact Center to help agents at @thrive improve their emotional health and well-being. #WebexOne
I'm a proud @united 1K hearing @bence_rob chat with @itsjustjono about bringing @ai to United #CX, "I really love what you're doing with the AI Codec ... airports are loud and noisy." #WebexOne
Great to see #ContactCenter center stage at #WebexOne - with @itsjustjono explaining the latest for AI-enfused @Webex Contact Center features, e.g. Generated Wrap-up and Coaching Highlights. @lorrissa_horton
Thank you for the great photo of the #WomeninTech panel at #WebexOne, @aruna13! Leaders from @UnderArmour, @MetLife, @dallascowboys, and @Cisco made for a memorable conversation - and a new Twitter banner photo for me!
Curious about the future of #AI and #Webex? Learn how it will amplify your @Webex experience via @TechCrunch. cs.co/6018uY3GC 💻🤖 #WebexOne
At the recent #WebexOne event, Cisco unveiled a transformative #AI strategy for its @Webex platform. Learn more via @TheFuturumGroup: cs.co/6015uW1A5
Building experiences that will last for generations: @Cisco and @stlCITYsc ⚽️ Inside the technology powering St. Louis City SC's club, fans and community #AllForCITY. Full Story Here: cs.co/6016uWo38 cs.co/6016uem6a
Great customer panel at @WebexOne showcases major brands: @Disney, @Smartsheet, @UnderArmour, @Walmart. Special shoutout to Karen Dean, who also added phenomenal insights during the #WomeninTech session yesterday.
Today’s the last day of #WebexOne (can you believe it?) 😱 If you missed anything yesterday, here’s what attendees are buzzing about… 🤩
Join us TOMORROW to navigate the next move for your contact center! @McGeeSmith and @itsjustjono walk through key considerations based on conversations they’ve had with thousands of businesses. ➡️ cs.co/6018PzGV2
Hear from Webex's @itsjustjono as he discusses how brands can design, build, and deliver a proactive customer service strategy in this interview with @cxtodaynews's Charlie Mitchell: cs.co/6010PzFEg
TODAY - 11 am ET Making the Move to an AI-Driven Contact Center < Join @itsjustjono and me for some serious conversation about #AI-driven #contactcenter - with a few laughs along the way! @Cisco @Webex buff.ly/3rqpBIU
If you're looking for ways to solve your enterprise-level digital transformation with a focus on improving EX and CX, look no further: cs.co/6010PBbTY
#CiscoCollaborationDevices Got a great tour of @Cisco @Webex customer Rebel in Oslo. Tech equipped dynamic spaces that support #flexiblework
Did you catch the @Webex news at #CiscoLive? #openness, #automobiles, #HybridWork and @MicrosoftTeams highlights innovation. @aruna13 @jpatel41 @javed_khan #open @Cisco nojitter.com/unified-commun…
Discover how Webex is simplifying the journey to the cloud for U.S. federal, state, and local governments by expanding our meetings, messaging, calling, and contact center capabilities that are FedRAMP authorized. cs.co/6015OCGcR
Exciting news! IDC MarketScape has recognized Cisco as a Leader in CPaaS! 🏆 Our solutions provide secure, scalable, and compliant cloud communications for large enterprises, empowering them to create exceptional customer journeys. Get the excerpt: cs.co/6019OCcnU
And frankly, there's no rational reason for anyone to buy any other device other than @Cisco That defies logic in every single way. - @jpatel41 @Webex #CiscoLive
“From immersive hybrid work and self-learning contact center, the underlying fabric will be AI.” -@jpatel41 #CiscoLive
New generative AI-powered summarization capabilities in Webex will increase productivity and help people do their best work. Learn more about these solutions: cs.co/6010OxxDq #CiscoLive
Dave Michels @DaveMichels
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Join us TOMORROW to navigate the next move for your contact center! @McGeeSmith and @itsjustjono walk through key considerations based on conversations they’ve had with thousands of businesses. ➡️ cs.co/6018PzGV2
Hear from Webex's @itsjustjono as he discusses how brands can design, build, and deliver a proactive customer service strategy in this interview with @cxtodaynews's Charlie Mitchell: cs.co/6010PzFEg
If you're looking for ways to solve your enterprise-level digital transformation with a focus on improving EX and CX, look no further: cs.co/6010PBbTY
“From immersive hybrid work and self-learning contact center, the underlying fabric will be AI.” -@jpatel41 #CiscoLive
The new @Cisco offices in Atlanta are targeting the workforce of the future. #Cisco looks to add 700+ jobs in the next 5 years. @SiliconANGLE #HybridWork @Webex @aruna13 @AnneBlomquist1 @ChuckRobbins @mariapoveromo @mirageas @aruna13 #video #sustainability…
ICYMI: @KjesbuSnorre and @itsjustjono took the stage at @enterprisecon to demonstrate the latest Webex innovations. Catch the latest AI developments including Super Resolution, Be Right Back, Smart Lighting and more! cs.co/6012OH7hk
.@itsjustjono takes the #EC23 stage to talk @Webex #ContactCenter
@zkerravala @MicrosoftTeams @Webex @Microsoft @Cisco @KjesbuSnorre @ilyabu Our customers don’t care where our headquarters are or what past history we have. We need to enable them to realize their best potential with their choice of technology. This is a great example of a better together story!
With Webex Connect and Webex Contact Center, you can design unique, connected journeys that fully meet customer expectations by integrating digital and human interactions. cs.co/60103Fytw #CX
Headed to #EnterpriseConnect next week? Join @itsjustjono in an engaging breakout panel discussing where we'll be with CCaaS, AI, and WFO in contact centers in the near future.
Great to see more integrated #UCaaS & #CCaaS offerings - @Cisco Webex Contact Center Now Certified for @MicrosoftTeams Teams. #ucoms #cctr ow.ly/KWwr50NbhNH
SVP/GM and CPO @lorrissa_horton showcasing the power of Webex Contact Center to a packed Innovation Theater. #CiscoLiveEMEA
Know everything that your customer needs, without having to ask. That's Webex Contact Center. #CX
Ready for some #SuperBowlAds worthy humor? 🏈 Our @Webex marketing team put a spin on the classic @Cisco hold music with a spoof inspired by the @budlight #SuperBowl commercial 🎶 Check out our video: youtu.be/KC_NwHDpbFo 🤣 #Webex #CustomerService #contactcenter
I liked the Bud Light commercial, but this is actually what happens with @Webex Contact Center and @Webex Connect. Dancing to hold music is now a choice | Webex Contact Center @WeAreCisco youtu.be/KC_NwHDpbFo via @YouTube
Hold music is great. Options are even better. Text / Call / Message / Chat with Webex Contact Center.
CX+EX is the future of customer experience and engagement. Check out this chat with @cxtodaynews Charlie where we talk this through! @Webex #cxplusex
Making the Case for Converging Customer and Employee Experiences CX Today's Charlie Mitchell hosts @itsjustjono, Vice President of Product Management at @Webex 🎤 Watch now: cxtoday.com/contact-centre… #cx #customerexperience #ccaas | @Cisco
. . . Some thoughts on the evolving nature of the contact center . . . blog.webex.com/customer-exper… #CCaaS #Webex