Mila D'Antonio @miladantonio
#Omdia Principal Analyst, #CustomerEngagement. Connects the dots on #CX. Rhymes with “Twyla” omdia.com Connecticut, USA Joined November 2008-
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The integration of #EX and #CX continues @Playvox @FreshWorks prnewswire.com/news-releases/…
Technology announcements at #EnterpriseConnect in March, pointed to the confluence of AI, knowledge, and end-to-end engagement platforms. Here's what that means for the future of today's business landscape. linkedin.com/pulse/power-ai… @OmdiaHQ
#AI-driven companies are more productive. David Schmaier, president of @salesforce: Our product strategy is to capture this AI moment and bring our customers along on this journey.
New @Microsoft 365 Customer Service updates summarize important events and actions in each case: buff.ly/4aCWNOG
Looking to level up your digital customer engagement strategy? Join me on Wednesday on a @marketingdive webinar for a discussion with experts from BBSI & @hcltech. We will explore the tools and strategies for competing in an #omnichannel world. buff.ly/3PTB39o @OmdiaHQ
Congrats to @RingCentral for its RingSense winning best of #EnterpriseConnect!
Congrats to @HumanFirst_ai for being selected for @EnterpriseConnect's Innovation Showcase, as well as new #GenAI productivity features! buff.ly/4aOe9ID
I'm so honored to participate as a judge in @Sprinklr's CXUnifier Awards and join a panel of CX experts. If you're a brand that is elevating #CX, submit a nomination today! buff.ly/497oQVj
As businesses adopt customer- and employee-centric cultures, a new paradigm integrates EX and CX. Join @AdamHoltby @OmdiaHQ and me next week @EnterpriseConnect when we discuss this new approach, along w/ experts from @NICELtd, @Verint & @Genesys buff.ly/49Zy9rG
Looking to make sense of purpose-built #AI in the contact center? Look no further than my conversation tomorrow with Elizabeth Tobey @NICELtd when we explore how to ensure your AI deployment is successful buff.ly/491il6f @nojitter @OmdiaHQ
2024 is the make-or-break year for small businesses. @salesforce's new all-in-one suite gives them a lifeline: buff.ly/3TJux7v
It's official: @Cisco completes acquisition of @splunk, adding machine-level intelligence, data streaming, collaborative tools, and dashboard building capabilities buff.ly/3wYIEgl
Kudos to the EU for passing legislation toward building an open and trustworthy #AI ecosystem buff.ly/4aeUAsG
New @Talkdesk Autopilot is a #generative AI-powered customer service that delivers contextual conversations: buff.ly/3TnjMHv
Congrats to the @cxtodaynews CX Awards winners. From Best Overall CX to Most Innovative, the winners demonstrated cutting-edge digital capabiliites. It was an honor to judge these entries. Check out the list now - streaming live buff.ly/3SWwtI6
Insightful article today from @rhilsen @nojitter about how #AI will change the landscape of contact centers buff.ly/3UNToHZ
Sheila McGee-Smith @McGeeSmith
15K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.Dave Michels @DaveMichels
47K Followers 40K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.Blair Pleasant @blairplez
13K Followers 1K Following unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!Five9 @Five9
15K Followers 11K Following Five9 strives to bring joy to customers, agents, and your bottom line. Learn about our cloud contact center services, omnichannel, AI, and more: https://t.co/ltYUYvXqdXDan Miller @dnm54
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33K Followers 1K Following The #1 AI-powered experience orchestration platform delivering the future of CX. #GenesysCloudAnnette Franz, CCXP @annettefranz
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8K Followers 5K Following President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and Blueskytbanting @tbanting
2K Followers 872 Following Practice Leader of Omdia's Digital Workplace team- customer engagement, #ucoms and #ucaas, #teamcollaboration, and #futureofwork. (Views are my own.)R “Ray” Wang 王�.. @rwang0
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2K Followers 5K Following Writer. Editor. Hard-wired optimist. Verint Marketing. Music lover. Fan of Florida's Gulf Coast. Football enthusiast. All views are my own.Roy Atkinson @RoyAtkinson
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588K Followers 138K Following 👋 We're Salesforce, the Customer Company. CRM + AI + Data + Trust. Need help? Tweet @AskSalesforce for support.Heather Hancock @CloudCocktail
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111 Followers 190 Following Product Wizard 🧙♂️ | 20+ yrs in tech 🖥️ | Passionate about AI & Cloud ☁️ | biz with tech 👨💼 | Agile & Leadership 🔝 | https://t.co/dLTzKwhUnBBuy Old Gmail Account.. @BuyOld64906
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482 Followers 488 Following AI market research pioneer. Writing about enterprise AI, market adoption of AI. Vocalist/guitarist, mixologist, sarcasm specialist, native FloridianAizan @AizanTech
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1K Followers 260 Following CMO, market developer, GTM expert, and advisor; helping B2B software companies grow. All things customer experience/engagement. Postings are my own.Md said @said720292
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4 Followers 31 Following External Comms for @Vonage #CPaaS #CCaaS #UCaaS #AI #APIs #ConversationalCommerce. What inspired you today?Eric J Hayes @EricJHayes65404
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169 Followers 448 Following Strategist, ❤️🐶, bad puns & all things CX, contact center @awscloud / opinions are mine and only mineGen Stephen Townse @TownseGen3665
358 Followers 2K FollowingCody McKinney @CodyMac0209
341 Followers 865 Following Lover of AFC & NYR. FINS marketing @Salesforce. “I wish there was a way to know you’re in the good old days before you’ve actually left them.” All views my ownGaurav Kheterpal @gauravkheterpal
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47K Followers 40K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.Blair Pleasant @blairplez
13K Followers 1K Following unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️Zeus Kerravala @zkerravala
59K Followers 3K Following The #1 ranked independent analyst, according to AR Insights. Focusing on technologies that are reshaping the world. #AI #Security #Network #CommunicationsShep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!Five9 @Five9
15K Followers 11K Following Five9 strives to bring joy to customers, agents, and your bottom line. Learn about our cloud contact center services, omnichannel, AI, and more: https://t.co/ltYUYvXqdXBlake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobMDan Miller @dnm54
4K Followers 2K Following Analyst/Thought Leader: Conversational Commerce, Intelligent Assistance & Chatbots; self-service, trust, convenience & security https://t.co/qpLpSn7mMUJeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctrMaribelLópez #tech #.. @MaribelLopez
15K Followers 5K Following #Speaker, #author, #podcast host #edgecomputing #mobile #AI #IIOT #edge #futureofwork #cloud #CCaaS contributor to @Forbes.comGenesys @Genesys
33K Followers 1K Following The #1 AI-powered experience orchestration platform delivering the future of CX. #GenesysCloudAnnette Franz, CCXP @annettefranz
26K Followers 16K Following CEO @CXJourney Inc. | #CX Coach, #KeynoteSpeaker, #Author | Official Member @ForbesCoaches | #culture #leadership #employeeexperience #customerexperienceIrwin Lazar @imlazar
8K Followers 5K Following President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and BlueskyGartner @Gartner_inc
434K Followers 3 Following We deliver actionable, objective insight that drives smarter decisions and stronger performance. Community guidelines: https://t.co/YoE73lYEBjtbanting @tbanting
2K Followers 872 Following Practice Leader of Omdia's Digital Workplace team- customer engagement, #ucoms and #ucaas, #teamcollaboration, and #futureofwork. (Views are my own.)R “Ray” Wang 王�.. @rwang0
144K Followers 103K Following @ConstellationR #CEO @DisrupTVShow 2X BestSelling Author @HarvardBiz Keynoter #Futurist Provocateur #EDM #DJ #Foodie #SVLife #TaiwaneseAm🇹🇼🇺🇸Verint @Verint
8K Followers 908 Following A pure-play customer engagement company helping the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.Biden’s Wins @BidensWins
356K Followers 479 Following Keeping score of President Biden’s wins. The largest online community of President Biden’s supporters.Marketing Dive @marketingdive
15K Followers 839 Following We provide business journalism and in-depth insight into the most impactful news and trends shaping marketing. Sign up here: https://t.co/srMXTPmjjeHCLTech @hcltech
448K Followers 2K Following We bring together the best of technology and our people to supercharge progress.Skype @Skype
4.8M Followers 987 Following The next generation of Skype from Microsoft gives you better ways to chat, call, and plan fun things to do with the people in your life every day.Practical CX ® @PracticalCX
3K Followers 3K Following Founder @stephaniethum. CX leadership and digital marketing from a practical perspective.Splunk @splunk
80K Followers 3K Following Splunk is building a safer and more resilient digital world by offering the unified security and observability platform.CIO.com @CIOonline
180K Followers 4K Following #CIO from @FoundryIDG provides expert analysis, strategy, and advice for #CIOs, #technology leaders and executives.Lisa Rubin @lawofruby
279K Followers 2K Following @msnbc legal correspondent & recovering litigator; former: off-air legal analyst @maddow, @wagnertonight. Don’t let the pearls fool ya.Sierra @SierraPlatform
1K Followers 2 Following We help companies elevate their customer experience with AI.Zenarate AI Coach @ZenarateAICoach
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13K Followers 7K Following Compañía filial de @cesce_es. Líder en el suministro de Información Comercial, Financiera, Sectorial y de Marketing. Business by Data. Blog: https://t.co/4CHw6PAvzbInfobip @Infobip
35K Followers 1K Following Infobip is a global leader in omnichannel engagement. We help our clients and partners overcome the complexity of consumer communications & grow their business.Yellow.ai @yellowdotai
1K Followers 63 Following Autonomous customer & employee experience with human-like interactions | [email protected]Republicans against T.. @RpsAgainstTrump
637K Followers 5K Following Pro-democracy conservatives Republicans fighting Trump & Trumpism. Please support our work: https://t.co/FkmisNic4XRadarr @RadarrTech
960 Followers 2K Following Integrated social listening, social intelligence and customer engagement (CX) Platform #sociallistening #socialmediamarketingPoliticsVideoChannel @politvidchannel
170K Followers 41K Following FACTS MATTER! The official Twitter of https://t.co/kBf7KeRuvlExpivia @expivia
700 Followers 671 Following 2016 Erie Pa Startup of the Year! Expivia brings together the best in #contactcenter, #socialmedia and self service to establish the new standard #customercareThomas Laird @tlaird_expivia
847 Followers 520 Following CEO of Expivia & Expivia Digital| Podcaster | ICMI Top 25 CX/Call Center Thought Leader | Web3UC Today @uctodaynews
17K Followers 412 Following #UnifiedCommunications & #Collaboration 🎙Leading News Authority for #UCNews #UCOMS #UCaaS #CPaaS #MicrosoftTeams #Technews 📩 Sign-up for Free 👇CX Today @cxtodaynews
8K Followers 104 Following Leading authority 🎙️ for #CX Tech News #CustomerExperience #ContactCenter #CCTR #CCaaS #CRM #ChatGPT #AI #GenAI #CXNews 📩 Sign-up for Free 👇Lattice @LatticeHQ
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3K Followers 35 Following @awsevents hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts.Occupy Democrats @OccupyDemocrats
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2K Followers 980 Following Industry Analyst – business communications, cloud, collaboration, mobility, technology trendsJon Arnold @arnoldjon
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512 Followers 210 Following President and CPO CX/ CRM @SAP #technology #software #innovation #SaaS #cricketer #music #empathy #customerexperience| Opinions are my ownJimmy Kimmel Live @JimmyKimmelLive
2.1M Followers 3K Following The official Twitter for Jimmy Kimmel Live with @JimmyKimmel on ABC! We have fun. #KimmelIntelePeer @IntelePeer
2K Followers 925 Following An innovator in the #AIpowered #communication #automation space.Robin Gareiss @RGareiss
4K Followers 2K Following CEO, analyst @Metrigy. Real-world metrics for successful UC/CX strategy #CustomerExperience #AI #contactcenter #Christian #Illini alumEinat Weiss @EinatWeiss
287 Followers 537 FollowingDialpad @dialpad
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204 Followers 140 Following Head of Zoom Phone & Rooms Sales @zoom. Enthusiast of all things tech. Husband and father of three amazing kids. Art of Jiu Jitsu Black Belt. Posts are my own.Retail Dive @RetailDive
23K Followers 368 Following We provide business journalism and in-depth insight into the most impactful news and trends shaping retail and e-commerce. Sign up here: https://t.co/buQoTql0U0Kyndryl @Kyndryl
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33K Followers 618 Following California Congressman. Democratic Freshman Class President. Former Long Beach Mayor. Proud Immigrant. Truth and Justice, always. 🇺🇸🏳️🌈ContactCenterWorld @rajwadhwani
5K Followers 4K Following President of https://t.co/09I1KTIN1q The Global Association for Contact Center & Customer Engagement Best Practice Conferences #contactcenter #cx #ccSAP SuccessFactors @successfactors
45K Followers 729 Following Change work for good. Official feed for SAP SuccessFactors updates, products + news. | SAP privacy statement for followers: https://t.co/jKsBHYkAucQualtrics @Qualtrics
44K Followers 4K Following We’re for breakthrough experiences and those bold enough to chase them.Tom Brannen @tbrannen
355 Followers 276 Following Communications Visioneer, industry analyst, Youtuber, consultant, writer, speaker, husband, father, sailor, and avid Dawg fan.Contact Center Pipeli.. @CCPipeline
2K Followers 965 Following The leading destination for contact center professionals. Visit our blog, (https://t.co/pAoiOdQqXO) or subscribe to the magazine, (https://t.co/ZDf14edYSq)Daniel Doyon @deadly_onion
8K Followers 2K Following @readwise | Digital nomad. Future of office. Reading technology. Board games. Fermented grape juice.Steve Hammond @theshammond
851 Followers 78 Following EVP/GM Marketing Cloud, Salesforce @MarketingCloud @Salesforce https://t.co/XW1EA85xl7Paul Stoddart @PaulStoddart
300 Followers 406 Following To add to the political discourse and delve into the occult and lies by our governments.Industry Dive @industrydive
4K Followers 278 Following Business journalism company that serves 14 million decision-makers across 32 publications - part of @InformaTechHQstudioID @thestudio_id
295 Followers 129 Following studioID is @IndustryDive's global content studio. We use the power of content and a brand-to-demand approach to transform businesses.BREAKING: President Biden is set to announce an Executive Order to limit the number of asylum seekers allowed entry into the United States. President Biden is taking action because Republicans are too cowardly to pass the strongest border protection legislation in history.
Going to the session "How CX and EX Integration can Boost Your Business Outcomes?" Then check out this article by @miladantonio on No Jitter. nojitter.com/contact-center…
Sam Wilson “I'm a big fan of consumption-based pricing in the SaaS business world, I think per-seat models are stupid. Now that could be because I was the CFO and I yelled at my CIO a number of times about why we had extra seats and why are we paying for them?” #8x8AnalystSummit
In the #UCaaS market, why have so few vendors really embraced desk reservation systems? I haven't heard anything from any of the major vendors at analyst events despite this move to hybrid working. What happened to Microsoft Places? #MicrosoftTeams what is @Webex doing?
Obviously Trump would have to be prohibited from entering such zones.
Trump claims he will ban crime by enacting “crime-free zones”
BREAKING: Michelle Obama could replace Biden as the Democratic Candidate for President if he drops out to prevent a Trump win in 2024.
Your unnecessary but factually accurate Jeffrey Epstein update of the night: Donald Trump is all over the newly released records. Alan Dershowitz is too. Joe Biden is NOT.
While Donald Trump was riding on Epstein's plane to God knows where, Joe Biden was riding Amtrak home every night to see his wife and kids. Character matters.
Thoughts for #UCaaS vendors in 2024- follow what @MichaelEPorter said about strategy: "Strategy is an integrated set of choices that uniquely positions the firm in its industry so as to create sustainable advantage and superior value relative to the competition."
Oh my!!
Beyond beautiful in Punta de Mita, Mexico tonight! 🌅🌴 #Mexico
Heading into the #AmazonConnect customer event at #reinvent - make a right at the Rialto Bridge @VenetianVegas
A simple yes or no, to prove a point. Do you think Donald Trump should be BANNED from running for President in 2024?
We have traditionally been a basketball family, but my nephew @_JohnMcGee is making his name in football!
Season stats: Offensive (10 games): 13 pancakes Defensive (7 Games): 19 tackles (7 solo, 12 Assist) 2 TFL Film coming very soon @FootballPbhs @CSAPrepStar @PrepRedzoneWV
@AshelliJ8 Everybody interprets the Second Amendment differently. Fact is, though we have had high regulations on machine guns and short barrel shotguns for years and years. Why can’t we do the same with A.R. 15’s and similar guns? Why can’t we have mandatory background checks for all gun…
.@DevinDErrico - thank you for posting that photo with fellow analysts and a customer - great photo! #NICESummit @RGareiss @dianemyers @Beth_Schultz @miladantonio @dmyron
We are grateful for the opportunity to welcome industry experts to #NICEsummit 2023 in Peru. Looking forward to engaging discussions about innovation, creativity, and AI in CX.
Analysts at @zoomtopia enjoying some downtime!
Gen AI in @Zoom. Smart recordings transcbing meetings automatically with "action" items. Is Zoom missing a native task management capability though? 🤔 #zoomtopia #UCaaS
Would you support a Liz Cheney/Geoff Duncan presidential ticket?