ada @ada_cx

AI customer service that makes it extraordinary for everyone. Powered 5B+ interactions for brands like @Square, @mondaydotcom, @clickup. ada.cx Toronto/Global Joined August 2016

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ada @ada_cx

4 days ago

Ada Interact 2025 may be over, but the momentum is just beginning. One packed day sparked inspiration, built meaningful connections, and left teams with takeaways they can act on right away. Here’s what attendees had to say: → “Interact was hands-down the most valuable…

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ada @ada_cx

5 days ago

Ada CEO Mike Murchison joined industry leaders on stage at ALL IN 2025 for AI-Powered Economies: How Automation is Reshaping Productivity and Innovation. The session explored: → How AI is shifting the productivity frontier across industries → Where the biggest gains—and…

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ada @ada_cx

5 days ago

From expert-led roundtables to hands-on workshops, Ada Interact 2025 was packed with the conversations that matter most. Leaders from @nytimes, @digicelgroup, @AllTrails, @IPSY, and @Ancestry came together to share the real lessons, challenges, and wins shaping the future of…

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ada @ada_cx

2 weeks ago

Ada Interact 2025 was about building the future—together. Over 300+ CX leaders and AI practitioners came together in Toronto for powerful conversations, hands-on workshops, and actionable insights into scaling AI customer service. Standout moments included: → How @Pinterest…

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ada @ada_cx

2 weeks ago

An amazing day of learning, sharing, and connecting has wrapped! But there’s always time for one last toast. Here’s to a day of bold ideas, real tactics, and powerful conversations. A heartfelt thanks to everyone who joined us and made Ada Interact 2025 such an inspiring day.…

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ada @ada_cx

2 weeks ago

What does it really take to build an AI strategy that sticks? Back on the mainstage: Carissa Frear, Director of Global Support at @zapier and Joe Wang, Director of Customer & Community at @Ancestry join Jenn Sewell to unpack the internal alignment, adoption strategies, and…

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ada @ada_cx

2 weeks ago

Roundtables are in full swing, bringing together CX and AI leaders from across industries for open, peer-led conversations on the challenges that matter most. From team structure to coaching agents, it’s all on the table. #AdaInteract

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ada @ada_cx

2 weeks ago

From the mainstage to breakouts, the momentum continues. Workshops are now in full swing, with AI leaders and managers getting hands-on with the challenges that matter most—coaching AI agents, designing customer-centric experiences, deploying voice AI, and more. #AdaInteract

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ada @ada_cx

2 weeks ago

What does it take to build a culture of AI across a global CX team? Ziv Shechtman and Gal Ohayon from @mondaydotcom share how they’re building a culture of AI, from exec alignment to ownership, tooling, and team momentum. #AdaInteract

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ada @ada_cx

2 weeks ago

We’re celebrating the boldest builders in AI customer service. The AICX Awards celebrate Ada customers who are pushing boundaries with visionary leadership, building bold solutions with AI, and setting the standard for CX innovation. Congrats to this year’s AICX Award winners:…

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ada @ada_cx

2 weeks ago

Now in session: peer-led roundtables featuring leaders from @nytimes, @Pinterest, @AllTrails, @IPSY, and @Ancestry—sharing the real lessons, challenges, and wins shaping the next era of customer service. #AdaInteract

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ada @ada_cx

2 weeks ago

Time to reset, refuel, and connect. At Interact, the morning break is more than a pause—it’s a chance to recharge, share ideas, and build connections before diving back in. #AdaInteract

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ada @ada_cx

2 weeks ago

Trust isn’t optional when you’re supporting 500M+ users. Next up at Interact, Lisa Stoner, VP of Support Operations at @Pinterest, and Anuj Arora will unpack what it takes to scale AI without sacrificing transparency or control. #AdaInteract

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ada @ada_cx

2 weeks ago

What does it take to turn AI into a true teammate? On stage now: Ali Hoballah of @Microsoft and Ada’s Mike Gozzo in conversation about how AI is transforming customer experience —from workflow automation to full-scale reasoning. #AdaInteract

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ada @ada_cx

2 weeks ago

From bold vision to real product. Ada CPTO Mike Gozzo introduces the latest innovations across the ACX Platform—from Playbooks and Testing to MCP and Developer Platform improvements. These aren’t add-ons. They’re building blocks for scalable, enterprise-grade AI. #AdaInteract

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ada @ada_cx

2 weeks ago

Ada CEO Mike Murchison sets the tone for the day. On the Interact mainstage, Mike lays out the new blueprint: The most transformative companies won’t just adopt AI, they’ll be rebuilt around it. This is more than a strategy shift. It’s a new operating model for customer…

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ada @ada_cx

2 weeks ago

SOLD OUT: Ada Interact 2025 Next week, 300+ AI and CX leaders from brands including @Pinterest, @nytimes, @mondaydotcom, @Ancestry, and @zapier will gather in Toronto for a one-day event shaping the future of AI-powered customer service. Couldn’t secure a spot? You can still…

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ada @ada_cx

3 weeks ago

When customers reach out to support, they don’t care what’s happening behind the scenes. They want fast, accurate answers without waiting in a queue or repeating themselves. That kind of speed and consistency isn’t possible with disconnected systems or surface-level automation.…