DSL Extreme @DSLExtreme

High Speed Internet done right! Get a faster speed & better pricing on a truly unlimited connection. Speeds up to 75mbps. We're here for Help Mon - Fri 9-5pm dslextreme.com Los Angeles, CA Joined May 2008

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DSL Extreme @DSLExtreme

7 years ago

@theReal_Rebel Hello. We’re sorry to hear your internet service has not been restored. Please DM us your account information so that we can take a look. Thanks

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DSL Extreme @DSLExtreme

7 years ago

@Brennanandgirls We apologize for your unpleasant experience. Please DM us your account information so that we can review your account and see what we can do to resolve your service issue.

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DSL Extreme @DSLExtreme

7 years ago

@jeblucas We apologize and do not condone that type of behavior. Please DM us your account information so that we can take a look at this matter.

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DSL Extreme @DSLExtreme

7 years ago

@Zack Wheat we’re happy to hear your connection was restored. Please contact support @ 800-774-3379 (6am - 8pm PST M-F) to report any service issue you encounter.

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DSL Extreme @DSLExtreme

8 years ago

@KarenHKerr Hi Karen. Email us the symptoms of what is going on so we have an idea on what the issue is. Have you installed any new devices lately? Anyone using the service prior to 8pm with no issues to report?

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DSL Extreme @DSLExtreme

8 years ago

@PoliticsUSmore Thank you for providing your account number. A prorated refund of $38.21 was issued back to your Visa which credits the dates of 3/29/19 to 4/15/19.

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DSL Extreme @DSLExtreme

8 years ago

@paperdoll1986 We’re sorry to hear you are continuing to get slow speeds since your first tweet. If you can DM us your account information, we can schedule you a call back from Tech Support. Thank you

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DSL Extreme @DSLExtreme

8 years ago

@PoliticsUSmore If you can DM us your account information, we’d like to see if your request has been processed and if your prorated refund has been issued. Thanks

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DSL Extreme @DSLExtreme

8 years ago

@PoliticsUSmore Cancellations can be requested by email or by physical letter, 30 days in advance. If you were recently charged, your billing cycle may have restarted. If your cancel completes before the end of your current billing cycle, your account will receive a prorated refund. Thank you

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DSL Extreme @DSLExtreme

8 years ago

@TerrytariTari If you need assistance on how to access your account portal, or don’t have access to the main contact email, please let us know and we can submit a ticket for you. Thank you

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DSL Extreme @DSLExtreme

10 years ago

Don't fall for this 'Google Docs' Phishing scam! Learn more here: ow.ly/a3xX30br9Ja

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DSL Extreme @DSLExtreme

8 years ago

@TerrytariTari If you have forgotten your password, just click “Forgot password” and a temporary password will be emailed to your main contact email address list on your account.

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DSL Extreme @DSLExtreme

8 years ago

@TerrytariTari You can manually pay bills and change your password. Unfortunately, paying through the automated phone system has never been available and our competitors charge a fee for that.

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DSL Extreme @DSLExtreme

8 years ago

@TerrytariTariGood Your suggestions were heard loud and clear. Much of your suggestions with exception to the ability to see what you’re typing are available at your account portal located at dslextreme.com/members

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DSL Extreme @DSLExtreme

8 years ago

@Lord_o_Flys Good Afternoon. Please DM us your account information so that we can take a look at your account. Thank you

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DSL Extreme @DSLExtreme

8 years ago

@paperdoll1986 The speeds that are displayed on your log are not normal and we insist that our Support team investigate this. Please DM us your account information so that our Support team can confirm what is the cause of your speed fluctuation and resolve it. Thank you

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DSL Extreme @DSLExtreme

8 years ago

@Cry_stal910 Hi Crystal. We see that you have already been assisted by our Support team regarding your support question from earlier this afternoon. If you require additional assistance please let us know. Thank you

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DSL Extreme @DSLExtreme

8 years ago

@PoliticsUSmore Hello. Call backs from Support can take up to 24 hours as call back slots fill up quick. Have you been called yet? Please DM us your account information so we can review your account. Thank you

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DSL Extreme @DSLExtreme

8 years ago

@mineplayer579 We're sorry we couldn't reinstate your Mom’s acct after a payment was made as the service was offline on 9/11 and payment was made on 9/24. Her new order will complete on (9/28) and service will be up and running afterwards! We suggest payments be made on time moving forward. Thx