Decibel Support @DecibelSupport

@wearegecko @Decibelinsight Happy to help! Let me know if you need anything else :)

@wearegecko @Decibelinsight Thanks! We've responded now so you should be able to sign up :)

@wearegecko @Decibelinsight Apologies, can you email [email protected] with the email address that you used to sign up? Thanks!

@wearegecko @Decibelinsight Happy to help! You should have received a response to your email last night :)

@wearegecko @Decibelinsight Hey, I've received your email and we're looking into this for you as we speak, update shortly!

The latest @Decibelinsight Change Log is now available > decibelinsight.com/blog/Changelog…

@mausom Hi Mausom, our session replays also display for responsive sites on both mobile and tablet, and also tell you the device and browser

@mausom Hi Mausom, all of our heatmaps work on responsive websites!

@tkearsley Hi Thomas, glad to hear it! Let us know if there's anything else we can do for you. Thanks, Tim

@tkearsley Hi Thomas, hope you are well. Apologies that you are having this issue. Can I ask what browser & OS you are using?

@JHGrove3 Thanks James, I've passed your details on and a member of our sales team will be in touch shortly.

@JHGrove3 Hi James, what website have you implemented Decibel Insight on? I can pass your details on to a member of our sales team. Thanks

@jpvalery Hi Jp, apologies to hear that you are having issues. If you email [email protected] she will be able to provide more info

@dergal Hi Gerry, I've followed you so can you send me a URL of a journey where this is occuring? Thanks!

@dergal You will be able to see the data up until 17/04 when the page view limit was reached, thanks!

@dergal Gerry, just looked into the issue and can see that you've used all 5,000 page views. If you change the filter to last 30 days

@dergal Great, thanks. I'll look into this immediately

@dergal @Decibelinsight Hi Gerry, hope you are well, we'll look into this issue. What site have you implemented Decibel Insight on?

@marketgoo Hi there, our heatmap data works on all pages that the code is implemented on, thanks!

@sparkroad Hi there! Playbacks on free accounts are available for 7 days