ExceptionalCX @ECX_tweets

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Are you journaling regularly? Apparently, it's the #1 productivity tool you aren't using - great article by @dorieclark. Have a read - there's plenty of reasons to give journaling a go! forbes.com/sites/doriecla…

Join us on Stand 70 at the @SouthamptonExpo tomorrow at The Ageas Bowl. Find out how we can help your business, chat about customer experience, or catch up! Free business event: goo.gl/NbrFmP #southamptonExpo #cx #southampton #hampshire

Looking forward to a busy day at #swbexpo on 20th November!

SW Business Expo 🇬🇧 @swbusinessexpo

6 years ago

Looking forward to a busy day at #swbexpo on 20th November!

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We're looking forward to the South West Business Expo - will we see you there?

SW Business Expo 🇬🇧 @swbusinessexpo

6 years ago

We're looking forward to the South West Business Expo - will we see you there?

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Rereading 'Engaging for Success' and this jumped out at me this morning 🌞 Alan Jones was Chairman Emeritus of Toyota UK. "...people ... individuals..." not 'resources' or 'capital' 😖 - talking about people as people humanises business. 😊💖 #employeeengagement #cx

The stat below & : 89% of employers think employees leave for more money but in reality, only 12% do (Gallup) Look at the difference in the employer's and employee's POV! How can you be sure you're getting honest feedback from your employees? #EX #employeeexperience #feedback

Great leadership engages employees. Are you including leadership as part of your employee experience programme? #CX #employeeexperience #leadership #wisewordwednesday

Use feedback from your customers and your employees to improve your business. Make sure you give both the right opportunities to give you their comments so that you gather the most valuable insight. #ex #cx #employeeengagement #voc

Which? has published its best and worst brands for customer service in the UK for 2019. If you're passionate about customer experience it is an interesting read: ow.ly/yNYh50vGNbr #customerservice #customer #customerexperience #whichsurvey2019

There are a lot of studies out there that demonstrate a direct link between employee engagement and business performance. The higher the engagement the better the business does. So how engaged is your team? Not sure? Read more here: ow.ly/fPRm50vErNl #employeeengagement

Stressed employees are the 2nd most engaged. That level of stress – every day, every minute, isn’t sustainable. Employee wellbeing isn’t just about gym membership and free fruit It's about seeing the signs of stress and doing something about it. #wellbeing #employeeexperience

Happier team members are 12% more productive. 🤓 They’re getting more done. It’s usually higher quality work too. 😇 Employee experience impacts your business. Improve it and you’re improving your business’ results. 🚀 #employeeexperience #happyteam #southcoastuk #hampshire

Spend time each day reflecting on what went well. 💭 Your successes. 🍾 Write them in a journal. 🖋📖 They can be big or small – really doesn’t matter. You succeeded. Try for 10 successes each day – for you and for those around you too. 🔟 #biztip #southcoastuk #leadershipmatters

Honesty at work has huge benefits. Increases innovation, collaboration and quality of work. 🚀 Lead the way, ensure open communication, respect who you work with, admit when you’re wrong. 😊 Honesty creates a fearless culture. 🔥 ow.ly/oR2450vw5gY #workculture #values

If you’re investing in technology to improve your customer experience, don’t forget to think about whether it will make your employee’s tasks easier. 🤔 It’s so important to think about all your people! ❤️🧠 #customerexperience #employeeexperience #southcoastuk #southcoastuk

Businesses with highly engaged employees have 2.5x greater revenue growth than businesses with low employee engagement. Investing in your employee experience to increase your employee’s engagement is money well spent. #southcoastuk #employeeexperience #moneywellspent

Untapped potential is a waste! Ask What do you really enjoy doing you wouldn’t want to lose? What do you do that you really don’t enjoy and be happy to lose? What would you like to do you’re not doing now? Look for ways to give them more responsibility to grow #leadership #grow

There’s so much more to recruiting your dream team than their skillset! 🤓 They need to share your values too. If your team believe what you believe, they’ll work hard, find more satisfaction in what they’re doing and move your business forward. #smallbusiness #values #biz

Employee engagement and employee experience are not the same! One is the means to achieve the other. 🎯 Focusing on both will benefit you, your business and your employees. ⭐⭐⭐⭐⭐ exceptionalcx.com/2019/08/06/emp… #smallbusiness #entrepreneur #hampshireuk #portsmouthuk