FC_Help @FC_Help
Welcome to @FC_Help, the official feed for customer queries for https://t.co/TZTLZrQMkM. Visit @FCUK for daily updates. frenchconnection.com London Joined October 2010-
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Hi Leanne, Thank you for your Tweet. We are sorry to hear this. What is your order number please? Kind regards, French Connection.
Hi Leanne, Thank you for your Tweet. We are sorry to hear this. What is your order number please? Kind regards, French Connection.
Hi Paula, Thank you for your message. I do apologise, we are unable to take care of US orders here, you will need to speak with our US team. I can advise they are receiving an unusual high amount of contact recently, will answer all queries as soon as they can. Regards, FCUK
Hi Paula, I do apologise, we are the customer service team for the UK. Please see the US returns website linked below. bit.ly/3yOiMjK If you need to contact them regarding your return - [email protected] or call 1-866-932-3285. Regards, FC
Hello, Thank you for your Tweet. We have gone paperless with our returns. Please use the below link to make your return. bit.ly/3yMMbeu Kind regards, French Connection.
Hello, Thank you for your Tweet. We are sorry to hear you having issues with your watch. Please contact [email protected] or call +919324818591 for further information. Kind regards, French Connection.
Hello, Thank you for your Tweet. We are sorry to hear you having issues with your watch. Please contact [email protected] or call +919324818591 for further information. Kind regards, French Connection.
Yes, we can honour this for you, however you will need to call and place your order so we can apply this. Kind regards, French Connection.
Yes, we can honour this for you, however you will need to call and place your order so we can apply this. Kind regards, French Connection.
Thank you for confirming your order number and for sending the photos. We have emailed you a free returns label for you to send your item back to us as this is not the quality we would expect from our homewear products. Kind regards, French Connection.
Thank you for confirming your order number and for sending the photos. We have emailed you a free returns label for you to send your item back to us as this is not the quality we would expect from our homewear products. Kind regards, French Connection.
Hi Bekki, You will need to email us at [email protected]. Unfortunately we have a slight delay in email response due to a high volume of emails recently. If your query is urgent, please livechat with us or call us on 0333 400 3285. Kind regards, French Connection.
Hi Bekki, You will need to email us at [email protected]. Unfortunately we have a slight delay in email response due to a high volume of emails recently. If your query is urgent, please livechat with us or call us on 0333 400 3285. Kind regards, French Connection.
Hi Katie, I am sorry to hear this. Please could you message us with your email address and we can look into this for you. Kind regards, FC
Hi Katie, I am sorry to hear this. Please could you message us with your email address and we can look into this for you. Kind regards, FC
Hi Mark, Thank you for your message. We are getting more stock for these in April. Kind regards, French Connection.
Hi Mark, Thank you for your message. We are getting more stock for these in April. Kind regards, French Connection.
Hi Andrew, Thank you for your message. In order for us to look into this please may we take your order number? Unfortunately, we no longer offer exchanges at mail order but we can check if it's eligible for store exchange. Kind regards, FC
Hi Andrew, Thank you for your message. In order for us to look into this please may we take your order number? Unfortunately, we no longer offer exchanges at mail order but we can check if it's eligible for store exchange. Kind regards, FC
Hi Bekki, thank you for your message. We are sorry to hear this. Please could we have your order number to look into this? Kind regards, FC.
Hi Bekki, thank you for your message. We are sorry to hear this. Please could we have your order number to look into this? Kind regards, FC.
Hello, Thank you for your Tweet, we are please to hear this is resolved. Thank you for your kind feedback. Regards, French Connection.
Hello, Thank you for your Tweet, we are please to hear this is resolved. Thank you for your kind feedback. Regards, French Connection.
Hello, I am sorry to see this is not working for you. Please call our customer service team on 0333 400 3285 and we can manually apply the discount for you. Kind regard, French Connection.
Hello, I am sorry to see this is not working for you. Please call our customer service team on 0333 400 3285 and we can manually apply the discount for you. Kind regard, French Connection.
Hello Catherine, I am sorry to hear this, your order should have dispatched on time. Please could we have your order number so we can look into this? Kind regards, French Connection.
Hello Catherine, I am sorry to hear this, your order should have dispatched on time. Please could we have your order number so we can look into this? Kind regards, French Connection.
Hello, Thank you for your message. Our US team are contactable via [email protected] or by calling 1-866-932-3285 - Monday - Thursday - 9am to 5pm EST and Friday – 9am-4pm EST. Once they receive your enquiry, they will respond within the above hours. FC
Hello Lakshmi, Thank you for your message. We are sorry to hear of your disappointment. Please could you confirm where your purchase was made? Our returns policy stands on any items purchased from our website frenchconnection.com. Kind regards, French Connection.
Hello Lakshmi, Thank you for your message. We are sorry to hear of your disappointment. Please could you confirm where your purchase was made? Our returns policy stands on any items purchased from our website frenchconnection.com. Kind regards, French Connection.
Hi Ben, We are sorry you feel this way. Our lines have not been busy recently, there has been a maximum of 2 and a half minutes wait time to get through, I am not sure why you are experiencing delays. Please advise what time you're calling? Regards, FC
Hi Ben, We do sincerely care about our customers. You have contacted us on Social Media which is not manned 24/7. In order to get a faster response, it's better to call on 0333 400 5200 between the hours of 9am - 9pm Mon - Fri, 10am - 6pm Sat & 10am - 4pm Sun. Regards, FC
Hi Ben, Thanks for your Tweet. I am sorry for your disappointment. The parcel is held at your local pick up point ready for you to collect. This arrived on 10/11/2021 at 15:41 in Manchester. Shipping times for our pick up and drop off service takes 3 - 7 working days. Regards FC
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