@FlySwoop have questions about octogenarian parents flight next week. would really appreciate speaking / talking to someone over the phone. can you please make it happen?
@FlySwoop just finished with rep on Chat - no very helpful. Customer service doesn't make ANY outbound calls?
@citiswhatitis Hi there, thank you for reaching out to us. We are happy to chat through DM if you have any questions. This will yield a faster response time than waiting to connect with an agent over the contact center line. ~ZH
@FlySwoop Thanks for that offer. Did that the other evening and was totally useless. CS Rep was not helpful and ignored questions asked. Don't think I can deal with that treatment again as there were a lot long silences that didn't result in anything close to being beneficial ½