Live Assistance Crew @GWRHelpFAQs_

Hi, We’re sorry to hear about your experience. Kindly send us a DM with your email address and WhatsApp number, and we’ll advise you further.

Justin Huntley @SwimmingHorses

5 months ago

@GWRHelp who do we complain to about the gwr app? The logged in period is just too short...

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@SwimmingHorses Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

@GWRHelp who do we complain to about the gwr app? The logged in period is just too short...

Hi, We’re sorry to hear about your experience. Kindly send us a DM with your email address and WhatsApp number, and we’ll advise you further.

Gary Churcher @garychurcher

5 months ago

Hey @GWRHelp New look website... sometimes now more than one option for an Advance Single (I got 2 standard class & 2 first class). Different prices and notes. Bottom one says only for booked trains, top one only for GWR services. This mean not booked train only?

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@garychurcher Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

Hey @GWRHelp New look website... sometimes now more than one option for an Advance Single (I got 2 standard class & 2 first class). Different prices and notes. Bottom one says only for booked trains, top one only for GWR services. This mean not booked train only?

Hi, We’re sorry to hear about your experience. Kindly send us a DM with your email address and WhatsApp number, and we’ll advise you further.

Frances Molloy @MolloyFrances

5 months ago

@GWRHelp train from St. Erth to Birmingham New Street is chaos. Aisles are rammed. A 4 car service is totally inadequate for a journey for this length of time.

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@MolloyFrances Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

@GWRHelp train from St. Erth to Birmingham New Street is chaos. Aisles are rammed. A 4 car service is totally inadequate for a journey for this length of time.

Hi, We’re sorry to hear about your experience. Kindly send us a DM with your email address and WhatsApp number, and we’ll advise you further.

canzo @sebtsargent

5 months ago

@GWRHelp every day I travel on the 0909 from Worcester F St to Oxford and I’ve noticed Kim stands out every time. She really goes above and beyond to make that morning commute, and staff like that are what make rail travel a pleasure, even early in the morning! Thanks so much

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@sebtsargent Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

@GWRHelp every day I travel on the 0909 from Worcester F St to Oxford and I’ve noticed Kim stands out every time. She really goes above and beyond to make that morning commute, and staff like that are what make rail travel a pleasure, even early in the morning! Thanks so much

Hi, We’re sorry to hear about your experience. Kindly send us a DM with your email address and WhatsApp number, and we’ll advise you further.

MarcB @555Husker

5 months ago

@GWRHelp Why is it delayed? And why is the delay increasing as we move towards London? Why are you unable to accurately know how long the journey will now take? I need to understand how late I might be not be fobbed off with tiny compensation.

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@555Husker Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

@GWRHelp Why is it delayed? And why is the delay increasing as we move towards London? Why are you unable to accurately know how long the journey will now take? I need to understand how late I might be not be fobbed off with tiny compensation.

Hi, We’re sorry to hear about your experience. Kindly send us a DM with your email address and WhatsApp number, and we’ll advise you further.

LondonParisBerlin @LHRCDGTXL

5 months ago

@GWRHelp I have a monthly ticket between Trowbridge and Bath. In order to travel Trowbridge to Bristol, is there such a thing as an extension ticket, or do I have to buy a standard Bath to Bristol ticket? It seems extortionate to do that given the price already paid Trow to Bath.

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@LHRCDGTXL Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

@GWRHelp I have a monthly ticket between Trowbridge and Bath. In order to travel Trowbridge to Bristol, is there such a thing as an extension ticket, or do I have to buy a standard Bath to Bristol ticket? It seems extortionate to do that given the price already paid Trow to Bath.

@sarah_church Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

Hi, We’re sorry to hear about your experience. Kindly send us a DM with your email address and WhatsApp number, and we’ll advise you further.

sarah @sarah_church

5 months ago

@GWRHelp hi- please can you help me, I have a split ticket PADD-CHIPP. PADD-DIDCOT is the rtn portion of an off peak rtn DID-CHIP is a super off peak single. It’s for a Friday, can you clarify the time restrictions for off peak & super off peak for those trips please? Thanks

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