GapMapper @GapMapper
Are your leads really that bad? We'll stitch up any holes in your sales process. Online, phone and email mystery shopping - Customer experience analysis gapmapper.com London, UK Joined November 2013-
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When companies engage and respond to customer service requests, those customers end up spending 20% to 40% more money with the company.
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Human behaviour is an important factor when analysing numbers. Never assume your target audience understands what you can do for them.
Any business with customers is in the "people" business. Understand your audience and deliver with service that keeps them coming back.
“The customer experience is the next competitive battleground” – Jerry Gregoire, former Dell CIO.
“The holy grail is to be 100% responsive to customer expectations” computerweekly.com/feature/Custom…
Take a look at our latest #blog! The Barbershop Principle. gapmapper.com/blog/2015/4/15…
A typical #business hears from 4% of it's dissatisfied customers. We can help identify your shortcomings and improve your customer service.
“The consumer is not a moron; she is your wife.” – David Ogilvy
An interesting #Forbes article about negative feedback, and how to turn your unhappy customers into fans. forbes.com/sites/cherylsn…
Learn to raise the bar in #CustomerService. Check out our new #blog! The Quick Fix is Futile: Customer Service. gapmapper.com/blog/2015/4/7/…
78% of #consumers have stopped a transaction or not made a purchase due to poor #CustomerExperience. Don't fall short in #CustomerService!
Wishing everyone a happy Easter Long weekend! Thanks to some of our new followers @BrannenKathleen @jeffsheehan @AdamHoulahan @JulesDLloyd
A #mysteryshopping agency that understands the importance of the customer experience. Check out our #NEW website at gapmapper.com
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