Genex Insights @Genex_za
Innovating at the intersection of Research Expertise and Customer Experience Management Software to deliver Insights. genex.co.za South Africa Joined October 2014-
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Just a Reminder- Thought Leadership Day - 25 March 2021 What’s next in CX? Sign up for the event using the link below tinyurl.com/genex-whatsnext #YourMostTrustedResearchPartner #CX #RSVP #InspiredInsights
We want Customers to have the most seamless experience when engaging with us, whether the experience is virtual or in person. For more CX insights visit our website: genex.co.za/2021/11/25/the… #InspiredInsights #CX #UX #YourMostTrustedResearchPartner
CX is always evolving. Over the last few years especially, a lot of what we thought we knew about CX may not be as it seems. Here we debunk some of the common CX Myths Visit our website to see how: genex.co.za/2021/12/10/deb… #InspiredInsights #CX #YourMostTrustedResearchPartner
Thought Leadership Day - 25 March 2021 What’s next in CX? Sign up for the event using the link below tinyurl.com/genex-whatsnext #YourMostTrustedResearchPartner #CX #RSVP #InspiredInsights
Customer Engagement on app can be challenging. Can gamification address this challenge? For more CX insights visit our website: genex.co.za/2022/02/24/gam… #InspiredInsights #Gaming #YourMostTrustedResearchPartner
We are entering a new era of Hybrid working. Many adapted to working from home, while others are making the slow move back into the office space. For more insights visit our website: genex.co.za/2022/02/24/hyb… #InspiredInsights #HybridWork #YourMostTrustedResearchPartner #EX
Thought Leadership Day - 25 March 2021 What’s next in CX? Sign up for the event using the link below tinyurl.com/genex-whatsnext #YourMostTrustedResearchPartner #CX #RSVP #InspiredInsights
Its CX Month and the Customer is Key! Have a look at our blog for more insights on Measuring Success and ROI in Line with CX genex.co.za/2020/12/02/mea… #CXMonth #CXExperts #YourMostTrustedResearchPartner
Join us tomorrow for our Thought Leadership Day Discussion- "The war of our time" REGISTER HERE: tinyurl.com/genex-warofour…
Join us for tomorrow our Thought Leadership Day Discussion - "The War of Our Time" Genex Insights is unpacking the what we have learnt from the post-war era and how it helps prepare our employees for the post-covid era! REGISTER HERE: tinyurl.com/genex-warofour…
In the midst of the COVID-19 pandemic, organisations need to maintain a relationship with their employees while focusing, now more than ever, on employee engagement (EE) and the overall employee experience (EX). For more insights visit our website: genex.co.za/our-insights/ #EX
Good business decisions are made when there is solid, rich data to base decisions on. One can only do that if research is conducted in such a way that it brings meaningful insights to a company. For more insights visit our website: genex.co.za/2020/10/29/wha… #CX #Research
What is more important, Keeping customers happy or reacting effectively to an unhappy customer? The service recovery paradox suggests the latter. For more insights check out our website: genex.co.za/2020/08/28/the… #CX #YourMostTrustedResearchPartner
Join us for our next Thought Leadership Day Discussion - "The War of Our Time" Join Genex Insights in unpacking the what we have learnt from the post-war era and how it helps prepare our employees for the post-covid era! REGISTER HERE: tinyurl.com/genex-warofour…
The First Tuesday of October is officially recognised as Customer Experience Day! This is the day to recognize and celebrate the importance of customers, customer experience, and customer experience professionals. For more Insights check our website: genex.co.za/2020/03/09/loo… #CX
TOPIC: ‘The War of Our Time’ Could Covid-19 be the war of our time We have learnt from post-war eras of the past and how we can apply that knowledge to understanding and preparing our employees for the post-COVID era. REGISTER HERE: tinyurl.com/genex-warofour…
Happy Heritage Day South Africa! #FromYourMostTrustedResearchPartner #CXExperts
As a research organisation, Data protection and Privacy is extremely important to us. We need to know what personal data is and what our responsibility in keeping it protected is For more insights visit our website: genex.co.za/2018/08/06/und… #POPIA #YourMostTrustedResearchPartner
Dashboards in and of themselves aren't always enough to give the desired insights we as an organisation may need. This is why going beyond dashboards are so important. For more insights check our website: genex.co.za/2016/07/01/bey… #Dashboards #YourMostTrustedResearchPartner
How do you ensure your Brand is at the right stage. A CX Maturity Model helps understand what your brand is missing and how to improve the customer centricity in your business. For more insights check our website: genex.co.za/2018/10/08/a-g… #CX #CustomerCentricity
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