David Williams @HOWTOEXPERIENCE
Great customer experiences & innovative customer contact drive profit. That’s what I help clients do using Intelligent Automation to create digital workforces howtoexperience.com Maidenhead, UK Joined December 2009-
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@moneycorpTM @tiebreaktens great chat tonight!
Check out my latest article: linkedin.com/pulse/bigger-b… #intelligentautomation #ai #cem #entrepreneur
AI is transforming Customer Engagement now howtoexperience.wordpress.com/2019/04/26/ai-…
HOWTO...Customer Journey Mapping. Hints and Tips from 15 years experience of doing this. howtoexperience.wordpress.com/2019/02/28/how…
Some great expert commentary in our 5 Vectors customer engagement white paper! Thanks Sharon Maslyn FInstSMM lnkd.in/dEHfU6J
See our latest White paper with loads of expert comment. What do you think we've nailed, what have we missed? lnkd.in/e9vdGFi
The Winds of Change: 5 Vectors of Customer Engagement | @CarpeoLtd #5vectors #cx #cem #custserv sco.lt/4qLPzl
The Winds of Change: 5 Vectors of Customer Engagement | Carpeo | UK Contact Centre Services, Swindon | Every day, Every contact, Even better howtoexperience.wordpress.com/2018/04/23/the…
DMA | Article | Regulation Hub Update howtoexperience.wordpress.com/2018/02/28/dma…
The end of asking for the bill howtoexperience.wordpress.com/2018/02/28/the…
The Customer Experience Million Dollar Question: Will my customer come back? sco.lt/8qCDcf
The Customer Experience Million Dollar Question: Will my customer come back? howtoexperience.wordpress.com/2018/02/27/the…
Facebook’s Virtual Assistant M Is Dead. So Are Chatbots sco.lt/6fZwdl #chatbots #custserv #cx #ia
Facebook’s Virtual Assistant M Is Dead. So Are Chatbots howtoexperience.wordpress.com/2018/01/15/fac…
At #iaafworlds for final night!
I'd thoroughly recommend the #cloud Softools platform. I've used it to embed my #cxtoolkit and also deployed it to m…lnkd.in/e_vynkU
My partner @PeterEWilcock being interviewed by @BBC points west about our new business carpeoestateplanning.com
Linkedin Publishing howtoexperience.wordpress.com/2017/03/30/lin…
#brexit what about#lexit lets talk #legacysystems #lowcode #api sco.lt/6YAbh3
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