Hayley Sutherland @HSutherlandAI

AI analyst @IDC. Current focus areas include #conversationalAI, text & speech #AI, #search & #knowledgediscovery. Tweets are my opinion & not IDC’s. idc.com/getdoc.jsp?con… Joined March 2019

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Hayley Sutherland @HSutherlandAI

2 weeks ago

Home after a fun and informative few days at @Verint Engage 2025! Lots of great discussions to process. For now, enjoy these pictures of my dog Ludo, who’s taken over a blanket from the 2020 virtual event as well as this year’s stuffed Verint bot 😂 #verintengage25

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Hayley Sutherland @HSutherlandAI

2 years ago

In a packed ballroom for @RituJyoti’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. @IDC #IDCDirections

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Hayley Sutherland @HSutherlandAI

2 years ago

Another beautiful day in Paradise Valley! @Verint #verintanalystday

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Hayley Sutherland @HSutherlandAI

2 years ago

Making friends with Nacho the beer burro - thanks @Verint for introducing us! He can come home with me right?

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Hayley Sutherland @HSutherlandAI

2 years ago

According to @Genesys, good #conversational #AI improves #agent #productivity by 14%!

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Hayley Sutherland @HSutherlandAI

2 years ago

#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI” @Genesys #conversationalAI #artificialintelligence #generativeA

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Hayley Sutherland @HSutherlandAI

2 years ago

(On a less serious note - kudos to the @Verint creative team, these bots are adorable!)

Verint @Verint

2 years ago

(On a less serious note - kudos to the @Verint creative team, these bots are adorable!)

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Sheila McGee-Smith @McGeeSmith

2 years ago

.@Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 buff.ly/3Pi2rhw

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Sheila McGee-Smith @McGeeSmith

2 years ago

David Singer and Heather Richards introduce some of the new @Verint Specialty names, including Tina, Nate and Will #AI #engage23

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Hayley Sutherland @HSutherlandAI

2 years ago

Per @Verint CEO Dan Bodner - “bots are not replacing people, they are assisting and augmenting people and making them more efficient & effective at their jobs” #engage23 #ai #ArtificialIntelligence #ChatGPT #chatbots #bots

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Hayley Sutherland @HSutherlandAI

2 years ago

for my #artist friends - a free tool, developed by @UChicago researchers, that makes it harder for #GenerativeAI to copy your work: glaze.cs.uchicago.edu

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Hayley Sutherland @HSutherlandAI

2 years ago

re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for: zdnet.com/article/how-to…

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Hayley Sutherland @HSutherlandAI

3 years ago

My colleague Dave Schubmehl presenting on the synergies between #conversationalAI and #automation @dschubmehl @IDC #IDCDirections2023

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Hayley Sutherland @HSutherlandAI

3 years ago

Great insights from @DanVesset on enterprise #data challenges today @IDC #idcdirections

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Jason Leigh @JLeigh_IDC

3 years ago

.@IDC’s @meredithwhalen highlighting customer data management and the need to connect customer data between departments. #IDCDirections2023 #FutureofConnectedness

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Hayley Sutherland @HSutherlandAI

3 years ago

Seen at #idcdirections - data is key, but 42% of companies have underutilized data. This is the year of reckoning for #knowledgemanagement, #search & #knowledgediscovery @IDC

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Robin Gareiss @RGareiss

3 years ago

Verint CEO Dan Bodner raises some important data points: Companies spend $2 trillion on labor, but only $65 billion on CX technology. Definitely a gap. Metrigy's research: Those who are short-staffed in the contact center spend 52% more on CX technology #VerintAnalystDays

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Matt Eastwood @matteastwood

3 years ago

Congrats to team @IDC -> Earlier today IDC was named Analyst Firm of the Year by the @IIAR for the third consecutive year.

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Hayley Sutherland @HSutherlandAI

3 years ago

As my dad @suthvid always says - it’s not just a job, it’s a wardrobe. Thanks @awscloud for throwing a fun & informative #awsreinvent2022 ! Now I just have to reset my circadian rhythm.. 😊