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Sanctuary Housing @HelloSanctuary

Our #CustomerService team is here to help with any queries. This account is managed weekdays between 8.30am and 4.30pm Follow @WeAreSanctuary for news updates. sanctuary.co.uk England and Scotland Joined June 2013
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Sanctuary Housing @HelloSanctuary

a month ago

Easter greetings! If you need to report an emergency repair over the bank holiday, please call our 24-hour helpline: 0800 131 3348, or report a routine repair online ow.ly/V1wZ50M0QmS Any messages received Fri 29 March - Mon 1 April will be picked up on Tues 2 April 🐣

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Sanctuary Housing @HelloSanctuary

4 months ago

Merry Christmas to everyone celebrating! 🎅🌟 Our emergency-only repair line is available for you if you need it, and we're here to help on socials on all weekdays except bank holidays. Please report any non-urgent repairs on our website 👉sanctuary.co.uk/report-repair-…

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Sanctuary Housing @HelloSanctuary

4 months ago

Our repairs phoneline will be for emergencies only between Wed 20 Dec and Tues 2 Jan due to contractor shutdowns over the holidays. You can raise new non-emergency repairs or enquire about an existing repair via our website 👉 sanctuary.co.uk/report-repair-…

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Sanctuary Housing @HelloSanctuary

5 months ago

We're sorry for the long wait times on our phone lines. We had a technical issue earlier - that's now fixed but there's currently a long call wait queue. If possible, please only call us about emergencies and report routine repairs online: sanctuary.co.uk/report-repair-… Thank you.

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Sanctuary Housing @HelloSanctuary

6 months ago

Apologies if you've tried to phone us and can't get through. We're having a few technical problems with our phone lines, which we're working hard to sort out. If at all possible, please report any repairs on our website: ow.ly/v40y50PYb97

Sanctuary Housing retweeted
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Sanctuary @WeAreSanctuary

11 months ago

Today, on the sixth anniversary of the Grenfell Tower fire, we remember the 72 people who lost their lives and all others affected by the tragedy. sanctuary.co.uk/news/reflectin…

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Sanctuary Housing @HelloSanctuary

a year ago

We're really sorry for the long waits on our phone lines. We're having technical issues that we're working hard to sort as our top priority. If you can, please report repairs on our website and only call us for emergencies. Thanks for bearing with us. sanctuary.co.uk/report-repair-…

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Sanctuary Housing @HelloSanctuary

a year ago

We're so sorry for the long waits on our phone lines right now, we're having technical issues that we're working hard to sort. If at all possible, please report repairs on our website and only call us for emergencies. Thanks for bearing with us. sanctuary.co.uk/report-repair-…

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Sanctuary Housing @HelloSanctuary

a year ago

We're having a few technical issues in our call centre today and we're sorry if it's taking a while for us to answer your calls. You can contact us via our website and a member of our team will get back to you as soon as possible. Thanks for your patience. sanctuary.co.uk

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Sanctuary Housing @HelloSanctuary

a year ago

In the past, some of our residents have been approached by impersonators who say they work for us. If you're visited unexpectedly by someone claiming to be our employee, be aware that we always carry ID and will never ask you for cash. Close the door if you feel intimidated.

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Sanctuary Housing @HelloSanctuary

a year ago

Easter greetings 🐣 Any messages during the bank holiday weekend - Fri 7 to Mon 10 April - will be picked up on Tues 11 April. You can still report an emergency repair by calling our 24-hour helpline on 0800 131 3348, or report a routine repair online 👉 ow.ly/V1wZ50M0QmS

Sanctuary Housing retweeted
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NHF Events @natfedevents

a year ago

We're looking forward to hearing reflections and updates on wave 1 and 2 of the Social Housing Decarbonisation Fund from @housingpaul , Mia Jeannot (@energygovuk) and Rebecca Craig (@HelloSanctuary) at #NHFSustainable Homes. Book now to save £100: ow.ly/TzAh50NtKUX

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Sanctuary Housing @HelloSanctuary

a year ago

Merry Christmas! Our Customer Service Team will be on hand to respond to your queries on social media between 9am-5pm. If you have an emergency repair, please call us on 0800 131 3348. ow.ly/V1wZ50M0QmS

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Sanctuary Housing @HelloSanctuary

a year ago

When it’s extremely cold you could get frozen water pipes. Here’s some advice that may help: sanctuary.co.uk/news/dealing-f…

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