HelpDocs @HelpDocs

We've moved over to Threads. Check out the link in our bio 💖 threads.net/@helpdocsio Remote Joined May 2016

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HelpDocs @HelpDocs

a year ago

Marijn—a web developer from The Netherlands—was frustrated with his web host's support. This inspired him to found his own that was focused on its customers. With the aide of HelpDocs, mijn.host scales support👇 buff.ly/3wklrFj

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HelpDocs @HelpDocs

a year ago

Our Spring 2024 update is flowering with brand new features, designed with your feedback in mind: 📈 Linkable stats 📃 Vastly improved PDF exports ⚙️ Session & saving improvements Read the full post over here 👉 buff.ly/4avI74c

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HelpDocs @HelpDocs

a year ago

Fancy a Knowledge Base template refresh? Check out our top tips for building one from scratch 🚧 Check out the full guide over here 👉 buff.ly/3Ujr1kB

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HelpDocs @HelpDocs

a year ago

🏗️ Wanna revamp your Knowledge Base so it stands out from the crowd (or just works better for your brand?). Take a look at our practical tips and tricks to get your team towards building a better self-serve experience for your customers ✨ buff.ly/3Ujr1kB

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HelpDocs @HelpDocs

2 years ago

Say hello to our latest integration: @aidesupport 🎉 Get customer insights and automate customer support operations. Paired with HelpDocs, you can use your Knowledge Base articles as a source to generate AI answers 🤖 🎫 Learn more over at buff.ly/3VxM03X

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HelpDocs @HelpDocs

2 years ago

Things have changed recently for technical writers—they find their jobs expanded, and with new tools like AI, what does the role of the modern technical writer look like? Check out our post to find out 👀 buff.ly/3VywYe7

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HelpDocs @HelpDocs

2 years ago

It's spring, so we've given our integrations page a little pizzaz 🧹✨ Check it over here 👉 buff.ly/4cmj05n

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HelpDocs @HelpDocs

2 years ago

From artisan water to custom-fitted jeans, e-commerce shops are a category in their own right. But support is one of their biggest sources of cost. How do you scale decent support whilst shipping orders? The first step is an FAQ page. buff.ly/4cvvRlG

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HelpDocs @HelpDocs

2 years ago

🌚 Tired of screen glare? Experience the comfort of Dark Mode! It's not just easy on the eyes but also saves battery life, enhances design aesthetics, and supports inclusivity. Dive into our guide on implementing Dark Mode in your Knowledge Base buff.ly/3T4W9T3

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HelpDocs @HelpDocs

2 years ago

Are you struggling to make your help documentation user-friendly and digestible? Do you wonder if you should include best practices in your knowledge base documentation? We've got you covered with our latest blog post! buff.ly/3wFwk46 🏂

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HelpDocs @HelpDocs

2 years ago

We'll be honest—all Knowledge Bases have gaps. Heck, we have gaps in our and we run a Knowledge Base company. Here's how we analyzed our tickets to find and fill up those gaps 🕳️ buff.ly/42NBuHh

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HelpDocs @HelpDocs

2 years ago

🤖 🧠 When you need to translate your Knowledge Base articles, it can be tough to decide whether you should go for machine translation or manual translation services. We've got you covered! Check out our blog post where we break down the differences buff.ly/3vPTkNz

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HelpDocs @HelpDocs

2 years ago

Some folks asked if HelpDocs could be used for product updates. That made us think—should you use a Knowledge Base for product updates at all? It's not immediately clear, so we dug a bit deeper 🤔 buff.ly/48XbSKh

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HelpDocs @HelpDocs

2 years ago

📦 Self-service isn't always about a Knowledge Base. Our latest blog post explores different types of self-service support, from proactive to reactive, and why person-to-person communication is still important. Check it out! buff.ly/3S9E7yf

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HelpDocs @HelpDocs

2 years ago

Is your Knowledge Base mobile-friendly? 📲💻🔍 If not, then you might be missing out on helping your audience wherever they are. Check out our latest blog post that provides top tips for enhancing your user experience on smartphones and tablets buff.ly/4b0kcup

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HelpDocs @HelpDocs

2 years ago

Embedding your Knowledge Base content in an iframe in your website or app can offer a seamless user experience. Read more 👉 lttr.ai/ANY2C

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HelpDocs @HelpDocs

2 years ago

You might notice a few more videos if you've looked at our Knowledge Base recently. Read more 👉 lttr.ai/ANYkE

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HelpDocs @HelpDocs

2 years ago

In negotiating rates, consider writers' performance on a specific test you set up, their ability to come up with new ideas for your technical documents, and their level of knowledge of your subject matter. Read more 👉 lttr.ai/ANYVk

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HelpDocs @HelpDocs

2 years ago

But looking past all the problems we had a decent-sized kitchen, a large garden with a beautiful symphony of nature, and we lived a few minutes from the Atlantic Ocean. Read more 👉 lttr.ai/ANXWI