IP Integration Philippines @IntegrationIp

Read IPI's latest feature (#19) on @callcentrehelp as we discuss how collecting customer feedback gives us valuable insight into how we can improve: bit.ly/31ZYROy #CX #CustomerExperience #ExceptionalCustomerContact

IPI implements AI chatbot for Northern Ireland Water uktechnews.co.uk/2020/02/14/ipi… via @lovelylisabaker

Fantastic day today at the @EngageCustomer 'Future of the Contact Centre' conference in London. Full of inspiring people and interesting sessions. #DigitalTransformation #ContactCentres

#Automation technology will & must be the focus of improving #CallCentre customer service, especially for younger generations & future customers who expect to have a fully #omnichannel CX. Read the full blog piece on @contactcentres: bit.ly/38p6ssu

Read our feature in the latest @callcentrehelp blog '17 Resource Planning Tools and Techniques You Should Know': bit.ly/2SeNfE1 #WFO #ContactCentre #Resourcing

Valur Svansson, Principal Consultant, explains why the #PublicService sector must embrace tech & offer customers alternative methods of #communication at a time when #millennials are afraid of speaking over the phone. Read the full post on @OpenAccessGov: bit.ly/2UE929N

Another successful breakfast seminar this morning at @TheSavoyLondon - Thanks to all those who attended! #DigitalTransformation #SelfService #ExceptionalCustomerContact

Forget the idea that #cloud #ContactCentre platforms can’t match on-premise systems when it comes to features and customisation! Read our article on @callcentrehelp to debunk this common misconception.

Call Centre Helper @callcentrehelp

6 years ago

Forget the idea that #cloud #ContactCentre platforms can’t match on-premise systems when it comes to features and customisation! Read our article on @callcentrehelp to debunk this common misconception.

0 0 2 0 0

How RPA can help your chatbots bit.ly/2lX2uo4

Tuning into the Voice of the Customer - Read our blog here bit.ly/2mEeBWR

Read September's issue of @Commsdealer to understand the importance of the rise of omni-channel. Written by Valur Svansson, Principal Consultant – CX, EX and Emerging Technologies at IPI. bit.ly/2m6z3PV #OmniChannel #ContactCentre

Who is boss of the bots? Has your contact center created a new role to manage your RPA colleagues? bit.ly/2YpT7iK

Chatbots are getting smarter. Read our guide to choosing the best chatbot for your contact center. bit.ly/2Z3J2Er

Intents, entities and utterances. Just three of the concepts explained in our guide to chatbots for contact centers. bit.ly/2YYQAbo

Shopping for a new chatbot? Our guide explores the differentiators so you can evaluate chatbot platforms. bit.ly/2xYphCl

What kind of chatbot do you need? Our guide will help you evaluate the options. bit.ly/2FRwWGV

Why does the world of insurance NEED automation? As the mouthpiece of an insurer, the contact center – the go-to place for claims, complaints, renewals and cancellations – should be a focal point in the bid to improve customer service. Read more here bit.ly/2FORqjr

Read Valurs Svanssons article in @MyCustomer - What Alexa and Siri can do for the contact center bit.ly/2LxItyE

Why retailers should add automation to their contact centres - Read our article in @RetailSector bit.ly/316uSnm

Why are contact centres turning to speech analytics? bit.ly/2WkHHqv