@blkbunnytierra Hi there, to speak with a representative please call us at 800-655-4555, 6am-9pm Mon-Fri & 8am-5pm on Saturdays. Please listen to the prompts and choose the option that's closest to your concern and/or issue. You would need to choose a prompt to speak with a live representative.
@SCE @blkbunnytierra I went through every option, and it never gives me a chance to talk to someone. My issue is not in the IVR's menu, and the lack of access to a support rep. is really insulting.
@LiamOMaraIV Hi Liam, we're very sorry to hear about your experience. Please DM us your account information and let us know how we can help. As a reminder, responses may be delayed due to a high-volume of inquiries. Thank you for your patience.
@LiamOMaraIV @SCE @blkbunnytierra I agree...have wasted a lot of time listening to the same unhelpful messages and options and it is insulting