Lucy Sinclair @LuceSinclair
Director of Market Insight, EMEA, @Google. Tweet occasionally on media, society, culture, trends and stuff I find amusing or interesting google.com UK Joined October 2010-
Tweets838
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Followers527
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Following537
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Likes161
@UnderArmour FedEx are useless. They just claimed they tried to deliver my package, but I have been here the entire time, so they are lying. they have useless customer services, so now I can't track my package. It really damages your brand to use such a useless courier.
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@FedExHelp and now your tracking portals have locked me out because I tried to login too many times - because I was responding to the different tracking numbers in your sms and email
@FedExHelp your customer services was a recording that said “go online to manage deliveries, goodbye”
@FedExHelp then the chatbot gave me a customer services number to phone…
@FedExHelp then the website chatbot just sent me to the same useless loop of tracking portals
@FedExHelp the tracking online went round in a loop from portal to portal saying tracking numbers not recognised
@FedExHelp totally useless. sms and email saying couldn’t deliver because I wasn’t available, total rubbish. i was here. your driver obviously couldn’t be bothered
#TheIckabog by Hannah and Freya age 10
#virginmediacustomerservices #virginmedia #worstcustomerservice #virginmediahelp
@virginmedia hi, your bot has asked me if I’m happy to keep waiting 43 times now in the last few days for a problem your customer services team abroad said they’d raised a ticket for 2 weeks ago but still no action... please will a human reply soon?
Lucy Sinclair retweeted
We do billboards because they work. No, we don’t have actual data to that effect.
Lucy Sinclair retweeted
Lets do a Cyber Monday offer because we really need to sell more tickets for our shows that are struggling, but make sure it isn’t enough of a discount to make people actually want to buy.
An audacious client. Never been called that before, but I’ll happily take it :) #advertising #marketing lnkd.in/e6iVa6h
Come see our gorgeous new building, and look out for our gorgeous new brand #openeverydayfrom10am #advertising #marketing #branding lnkd.in/edNgyMa
Pleased with this too. #openeverydayfrom10am #opera #branding lnkd.in/ekF8jnR lnkd.in/ezN4P9V
Lucy Sinclair retweeted
Let’s offer a pre-performance talk to engage newcomers but make sure the content is for people who are already well-versed in our art form.
Lucy Sinclair retweeted
Let’s send subs who haven’t renewed yet another letter in the mail in the middle of the summer.
Lucy Sinclair retweeted
Our people don’t use the internet.
@sebastian_cater Often the same for us. But we have some dance / ballet exceptions (surprisingly)
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