I'm at the pediatrician office for a well child visit with my daughter. Appointment was 9:20. Vitals taken and paperwork filled out, but still waiting to see a doctor. Reason #30584 of why healthcare in the US sucks. Why can every other sector keep appts, but physicians can't?
@sgremminger Sometimes people are really sick and take longer but the pediatricians staff should tell you that they are behind and why.
@CarolynMcC Once again, customers expect on-time delivery and service in every other industry, but somehow are expected to make exceptions for health care providers as if they're the only ones that have to deal with complications and circumstances out of their control.
@sgremminger @CarolynMcC The answer is in your comment. Customers. Patients are not customers. Visits are not predictable. Human health is not a commodity and schedules cannot eliminate all factors. I don’t run late often but when I do, there’s a good reason.