Modular Global @Modular_Global

" Even though #individualization has established itself as a prerequisite for quality customer care experience, companies still need to pay close attention to users and consumers on every channel." - A really interesting read on the difference between #omnichannel & #omnidigital

“#AR and #VR applications will creep into our everyday lives as part of the fabric of our #customerexperience” @The_Techerati - Customer personalisation & customisation gets better and better! goo.gl/g9zfc

“Omni-channel marketing is now a core strategy that brands use to engage with customers across multiple channels.” @RWW - Breaking down the importance of #omnichannel in 2019 - goo.gl/Q8SXH9 #omnichannel #AI #chatbots

#customerexperience & #customisation at the forefront of retailers minds in 2019. A great read from @cityam on the pressure on the British high street - goo.gl/o5WZBg

Great piece from @CMSWire (with the assistance of leading industry experts and practitioners), looking at how far #brands should go to deliver a successful #omnichannel campaign goo.gl/vE9mkJ

"Whether you’re offering a great #customerexperience generally comes down to one factor: How successful you are at getting #customers to do whatever they’re trying to do. Unfortunately, that’s easier said than done." - @SujanPatel on delivering great #CX goo.gl/PZjGNy

"As customers demand smoother, easier, faster omnichannel experiences, the question becomes: how can companies meet those demands?" - @danielnewmanUV for @Forbes on #DXM (#digitalexperiencemanagement) goo.gl/WcYkVg

A 10 Step Plan to execute a great #customerexperience from @neilwilkinsx "Research has shown that #brands adopting the #technology and strategies to enable #personalised #digital experience will gain competitive advantage over brands that do not." goo.gl/iweQgD

"Technology has progressed to differentiate between #personalisation and dynamic optimisation - enabling more sophisticated possibilities for #marketers today." - @MarketTechNews on #digitalpersonalisation with #tech and #retail goo.gl/LsbKLW

#Personalisation is the current obsession of product makers and consumers alike. How @Nike is, of course, doing #customisation right. Oh, and throwing in some amazing #tech as well: goo.gl/RL3UPn

How not to do #customerexperience 😂

"Digital touchpoints will influence 55% of total European retail sales by 2022, so a retailer’s #digital presence continues to play a significant role in influencing consumer purchase decisions, both online and in-store." - via @Forrester goo.gl/zydNNX #CX #omnichannel

'Netflix says there are “thousands of competitors in this highly-fragmented market,” but its focus is on customer experience.' - @9to5mac on why #CX is more important to #Netflix than competitor platforms #CustomerExperience #Customisation #UX goo.gl/5b1jMX

"CX leaders are doing things differently. From what they prioritize & how they view themselves to the methods they use to execute their customer experience strategy, Mature companies ‘get’ what other companies don’t." - @UXBooth on top #CX trends for 2019: bit.ly/2S0BRwd

@gucci have expanded their #customisation service, with a new app featuring #AR: goo.gl/ivJpHE

The importance of ultra #personalisation in the luxury industry - Digital Doughnut goo.gl/3FVJJ4

The growth of luxury customisation via @BBCNews goo.gl/2GbsMX

How the world of #customerexperience is changing. #Customisation is key to staying relevant and providing something unique for your customers: goo.gl/8n9WxN

@bsindia reports on jewellers implementing hi-tech customisation to boost sales: goo.gl/4Ee2Eb #customisation #customerexperience

We're back! You may have noticed that we've been a bit quiet over the last year. We've been spending time updating our technology, streamlining our services and making our solutions more accessible to provide ultimate value for our customers. Look out for our launch in January!