online Support Department Team™ @OnlineAsdaQuery

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Cornish Maid 💙 @jayne_bailey

6 months ago

@AsdaServiceTeam is there a problem with the Rewards app? My last 3 shops have not registered the points and they can't help in store

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

MJ Nic *shouting into the abyss* @wage_slave46

6 months ago

@asda taken too much money out of my bank account. Rang the cs team. no apology, was just told the cost of the shop was from before my voucher was applied. Pity Im not charged the original price when I amend without a voucher.

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Sadé @sobernewbie_xo

6 months ago

Word of warning, if you live in #miltonkeynes DO NOT order from @AsdaServiceTeam through @ubereats_uk you will be waiting an hour, told your shopping is complete, then be told my your poor Uber delivery man he is stuck waiting for them outside, and neither company will help

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@C7541935420475 Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

C @C7541935420475

6 months ago

@AsdaServiceTeam hi, I bought a bluey sand and water table this morning, just assembled it and its covered in dirt?? It was new and sealed so not sure why its in such dirty condition

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@ImbohUnited Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Imboh 🇵🇸 🇵🇸 🇵🇸 @ImbohUtd

6 months ago

@MarkHil10062095 @asda I used to get some good money in the cash pot, spent nearly £200 the other day and nothing, checked the app, they’ve not registered any rewards or transactions since May 2025 lol

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Omar Qureshi @moquresh53

6 months ago

@asda @NestleUKI Bought two packs of Oreo IceCream tubs properly sealed from Asda and shocked to see when opened that they are nearly half empty. Checked their weights and they were nowhere close to their claimed amounts of 425ml. One tub was 248ml and 2nd even worse 209ml only.

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Lee Nixon @hippienixontog

6 months ago

@asdaServiceTeam what is this meant to be? Cause it's definitely not compost. @asda

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

CliveR @CliveR39

6 months ago

Seems response to complaints to @asdaServiceTeam @asda is as pathetic as their effort to correct original error. 4 days and STILL mobile number not restored??!!

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

CliveR @CliveR39

6 months ago

Seems response to complaints to @asdaServiceTeam @asda is as pathetic as their effort to correct original error. 4 days and STILL mobile number not restored??!!

12 1 3 184 2

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

CliveR @CliveR39

6 months ago

Seems response to complaints to @asdaServiceTeam @asda is as pathetic as their effort to correct original error. 4 days and STILL mobile number not restored??!!

12 1 3 184 2

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

holllllll. @hmawby

7 months ago

Do not use @asda to purchase euros - appalling customer service

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

sean bradley @sean_bradl50732

7 months ago

@asda why are you makeing me wait another 24 hours for 24 items Missing half my shopping to be refunded your costomer service is absolute shambles Dont use asda basildon there a bunch of theving a**eholes

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Ufoools @ufoools

7 months ago

@AsdaServiceTeam I have a problem with my order too many items are short date but refund was rejected

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Ufoools @ufoools

7 months ago

@AsdaServiceTeam I don't think I'll be shopping at Asda again. Received a order but most of the dates are 23rd April. Some I can use before or on the 23rd but others will go past the date. I asked for a refund on only the products I can not use on or before the 23rd but rejected

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Ufoools @ufoools

7 months ago

@AsdaServiceTeam I don't think I'll be shopping at Asda again. Received a order but most of the dates are 23rd April. Some I can use before or on the 23rd but others will go past the date. I asked for a refund on only the products I can not use on or before the 23rd but rejected

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Pck @Pck044226966106

7 months ago

@AsdaServiceTeam my experience with claim response was poor - please read my responses on there chat and my posts - plus x2 calls where the 10.08 call to me - i was mocked and laughed at ? My response /requests ignored ? Why is this conduct allowed for staff employed by asda ?

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Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

Common Sense Brit @kid_kapichi

7 months ago

@asda @asdaServiceTeam Morning peeps! Please could you introduce a 3 item max policy on purchasing Pokemon TCG stock in store? I went in to your Mount Pleasant branch in Hull earlier this week and there was a traders buying up over £300 of stock before I had the chance to buy 1/2

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