PebblePad Technical @Pebbletech
The technical side of PebblePad for alerts and news about PebblePad updates. Joined March 2014-
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Following the outage earlier we received reports that LTI 1.3 SSO was unavailable. This was an unforeseen impact of the original outage, resolved as of 17:41. We are investigating the link between the issues to prevent reoccurrence and apologise for the impact on our users.
We experienced an outage on our UK/EU service this afternoon between 14:16 and 14:24. We have isolated and resolved the cause of the issue and apologise for any inconvenience this may have caused our users.
The performance issue that was affecting PebblePad UK/EU on April 28th has been resolved. The root cause behind this issue has been identified and addressed, we do not expect a reoccurrence. Once again, we apologise for any inconvenience this may have caused our users.
Normal service for the UK/EU has been restored as of 12:21 BST. We are continuing to investigate the root cause and apologise any inconvenience caused.
We are currently experiencing slow response times on our UK server, we are investigating the cause and apologise for any inconvenience this may cause our users.
The TAQAS testing service is available and operating normally as of 10:35 GMT, maintenance work is ongoing but no further downtime is expected.
Our TAQAS testing and Q/A service operating at apptest.pebblepad.com is currently under going maintenance, the service will return shortly.
We experienced slow response times on our AU server today between 11:52 and 12:23 AEST which resulted in some users not being able to log in and timeouts when saving. We are investigating the cause and apologise for any inconvenience this may have caused our users.
The issue affecting our UK install was resolved at 11:20 and normal service restored. We are continuing to investigate the root cause and apologise for any inconvenience caused to our users.
We are currently experiencing an issue on our UK server which is resulting in users not being able to log in and timeouts when saving. We are investigating the cause and apologise for any inconvenience this may cause our users.
The issue that was affecting the US install has now been resolved and normal service resumed. Once again, we apologise for any inconvenience this may have caused our users.
We are currently experiencing an issue on our US server which is resulting in users not being able to log in and timeouts when saving. We are investigating the cause and apologise for any inconvenience this may cause our users.
The performance issue that was affecting user logins and saving has been resolved. The root cause behind this issue has now been identified and we do not expect a reoccurrence. Once again, we apologise for any inconvenience this may have caused our users.
We are currently experiencing an issue on our UK server which is resulting in users not being able to log in and timeouts when saving. We are investigating the cause and apologise for any inconvenience this may cause our users.
PebblePad performance issues in the UK region have been resolved. We apologise for any inconvenience this may have caused.
PebblePad is experiencing performance issues in the UK region. We are investigating and will update here with progress.
We have identified and resolved an issue on the UK install, full service has been restored and we are continuing to monitor. We apologise for any inconvenience this may have caused our users.
We are currently experiencing an issue on our UK server which is resulting in users not being able to log in and timeouts when saving. We are investigating the cause and apologise for any inconvenience this may cause our users.
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